Support Staff II

The Guidance Center; Detroit (MI); On-site; USD 22,000 - 31,000; Full time

Job summary

The Guidance Center is seeking a Support Staff II for the Kids-TALK CAC program at our Detroit location. You will handle a variety of clerical duties, manage communications, and support administrative processes to ensure smooth operations and confidential handling of client information.

The role requires a high school diploma with clerical/reception experience and strong computer skills. A market-based compensation package includes salary at and above the stated starting hourly rate, plus

Qualifications

• High School diploma required; 2+ years clerical/reception experience preferred.
• Proficient in computer programs, especially Microsoft Excel and word processing software.
• Excellent written, verbal, communication, organizational and multitasking skills.

Responsibilities

• Answer incoming telephone calls in a timely and professional manner.
• Greet families and staff entering the building and assist as needed.
• Monitor family waiting room and coordinate schedules for CAC interviews and evaluations.
• Prepare reports, correspondence and maintain confidentiality of clients.

Skills

Customer service

Attention to detail

Multitasking

Education

High School diploma

Tools

Microsoft Excel

Word processing software

Job description

Description

As a recognized leader in our field, The Guidance Center provides a broad range of services that have helped children, adults and families unlock potential and build better lives since 1958. With 25 programs we offer treatment, prevention, growth and education services to more than 18,000 people annually. Together we: Nurture development. Foster resilience. Cultivate well-being

We have an exciting opportunity for a Support Staff II to join our team of talented professionals.

This position is located at our Detroit location.

We have a market-based compensation structure. The estimated salary for this position will vary based on a candidate's transferable work experience and qualifications. This is a salary grade 103. Hourly rates start at $19.16. The range provided is just one component of total compensation including a comprehensive benefit package of affordable medical plans, employer paid dental, vision and long-term disability, 401(K) with employer contribution, flexible spending accounts for medical and dependent, paid time off, and 11 paid holidays.

As a Support Staff II in the Kids-TALK CAC program, you will be responsible for the following:

• Answer multiple incoming complex and time-sensitive telephone calls efficiently and effectively.
• Greet families, staff, and Multidisciplinary Team members as they enter the building.
• Monitor family waiting room.
• Provide information about the CAC as necessary, developing and maintaining collaborative relationships with the CAC’s partners and community at large.
• Coordinate and order office supplies for the unit.
• Attend supervisory meetings.
• Attend meetings, take notes, type and distribute them as assigned.
• Work in coordination with Kids-TALK CAC staff, creating charts and completing any paperwork in a detailed, accurate and timely manner.
• Send letters, type and copy as requested.
• Compose correspondence from meetings and distribute as requested by the Kids-TALK CAC Leadership Team.
• Manage administrative office and equipment associated with the office.
• Maintain and format regular reports as deemed necessary for administrative staff.
• Provide assistance with the scheduling and processing of forensic interviews and medical evaluations for both CAC locations as needed.
• Assist in organizing special events
• Project management as directed.
• Create and maintain spreadsheets and other data tracking mechanisms.
• Maintain confidentiality of children and families served.
• Other duties as needed.

Requirements

To qualify for this position, you will need the following:

• High School diploma with a minimum of 2 years clerical/reception experience preferred; proficiency in a variety of computer programs, especially Microsoft Excel and word processing software; excellent written, verbal, communication, organizational and multitasking skills.
• Excellent customer service skills and attention to detail required.
• Must be able to track and prepare data accurately and in a timely way.
• Additional requirements include a nonjudgmental approach that reflects cultural competency and sensitivity to the unique needs and diverse experiences of our staff members and the programs they represent.
• Must have the ability to assess and address multiple complex and time-sensitive situations simultaneously.
• Must possess a valid Michigan driver’s license with a favorable driving record, as some driving between CAC locations is required.

The Guidance Center believes that our team members are our most valuable resources, and we invest in them accordingly. We offer our employees a competitive salary, a comprehensive benefits package, a team-oriented work environment and much more!