Support Staff Customer Service Representative

EVERGREEN FEDERAL BANK; Rogue River (OR); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Paid vacation & holidays

Tuition reimbursement

Job summary

Evergreen Federal Bank is seeking a Support Staff Customer Service Rep based in the Rogue River branch. The role requires travel between branches to cover coverage within Jackson and Josephine counties. You will greet customers, process transactions, and provide solutions to ensure convenient banking experiences.

A strong focus on accuracy, security, and customer service is essential. Experience in banking or cash handling is preferred.

Qualifications

• Banking or cash-handling experience preferred.
• Strong communication and organizational skills.
• Willingness to travel between Rogue River and other branches.

Responsibilities

• Greet customers in person or by phone in a friendly, professional manner.
• Identify issues and offer solutions for convenient banking.
• Process deposits, withdrawals, transfers, and loan payments accurately.
• Adhere to bank policies and security procedures for cash handling.
• Assist with basic consumer account openings and maintenance; cover reception as needed.

Skills

Customer service

Cash handling

Communication skills

Team player

Education

Oregon driver’s license

Banking experience preferred

Cash-handling experience preferred

Job description

Description

Evergreen Federal Bank is seeking talented individuals who believe in offering exceptional customer service and enjoy making a positive difference in the community where they live. Celebrating over 90 years of operation, our institution has provided many stable careers. We offer competitive pay and a community-centric culture. We are currently accepting applications for a Support Staff Customer Service Rep based in our Rogue River branch office.

$18.00 - $19.50 per hour, depending on experience

Job Summary and Responsibilities

This position will require travel between branch locations. The employee will work based out of the Rogue River office in Jackson County and will provide coverage for other branches when needed, primarily within the county in which you are based out of. (i.e., Josephine County employees will primarily provide coverage for Grants Pass branches and Brookings. Jackson County employees, will primarily provide coverage for Rogue River, Medford and Ashland.) Essential functions of this position are to assist Evergreen customers with their transactions such as deposits, withdrawals, transfers, and loan payments as well as the following:

• Promptly greet customers and build rapport in person or by telephone in a friendly and professional manner.
• Identify issues and offer solutions that will help Evergreen customers experience the most convenient banking possible.
• Process all monetary transactions for customers, (i.e. deposits, withdrawals, loan payments, retirement transactions, check cashing, savings bonds, cashier's checks, money orders, etc.) within standards for accuracy of no more than 6 occurrences per month (each out of balance condition or proof error is considered 1 occurrence).
• Adhere to bank policy, compliance, procedures and limits to assure accurate cash handling. Maintain proper security of cash drawer, assigned keys and all negotiable items, and work areas are clean at the end of the business day. Complete balancing of teller cash drawer within a 15-minute time period.
• Maintain balancing standard of no more than a maximum of $400.00 in annual rolling cash outages.
• Ability to exercise independent judgment while working with established check cashing guidelines.
• Initiate outgoing domestic and international wires.
• Be knowledgeable of and adhere to all security procedures.
• Complete requests and assignments as provided by management.
• Attend meetings as requested.
• Have the ability to open basic consumer accounts and perform account maintenance as necessary. (*New hires will have 6-9 months to become proficient in this area, depending upon experience).
• Must be able to provide occasional coverage for reception desk duties, (phones, mail run, sorting incoming mail, vendor check ins, direct customer traffic, etc.) when necessary (*New hires will have 3-6 months to become proficient in this area, depending upon experience).
• Adhere to the Bank's CIP, BSA and related security procedures to ensure bank compliance in your area of responsibility. Accurately completes CTR and monetary instrument reporting when necessary and in a timely manner.

Skills and Abilities

• Familiarity with Deposit Products and Bank Services.
• Satisfactory communication (written and oral) and organizational skills.
• Satisfactory interpersonal skills and ability to develop rapport with people.
• Ability to work within and foster a team environment.
• Must be able to provide excellent customer service.
• Maintain a professional image.

Education/Experience

It is preferred to have previous banking experience and/or strong customer service and cash-handling experience. The successful individual will have strong computer navigation skills. Must maintain a current and valid Oregon driver's license.

Physical Demands

• Must be able to remain in a stationary position for prolonged periods.
• Be able to move about the office to access file cabinets, office machinery, etc.
• Be able to move/transport up to 30 lbs.
• Operate a computer and other office machinery, such as a calculator, copy machine, printer, scanner, and other standard office equipment.
• The work primarily performed in this position is done within an indoor, climate-controlled environment.

Candidates must be able to complete all essential functions and physical requirements of the job with or without a reasonable accommodation.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Benefits

• medical, dental, life, and long-term disability coverage
• paid vacation, sick time, holidays, volunteer time off (VTO)
• tuition reimbursement to support your continued growth

Evergreen Federal Bank is an equal opportunity employer, including veterans and individuals with disabilities.