Program Lead 2 - Cheer Coach

Rochester, City of (NH); Rochester (NH); On-site; USD 32,000 - 46,000; Full time

Job summary

Rochester, City of (NH) is seeking a Recreation Program Leader to plan, coordinate, and lead activities across venues. You will supervise groups, implement discipline policies, and ensure a safe, engaging environment for children, adults, and seniors.

The role requires current CPR/AED and First Aid certifications or ability to obtain them, plus program-specific certifications. Strong communication and the ability to work with municipal staff and the public are essential.

Qualifications

• Must be at least 18 years old.
• Previous experience leading groups and activities.
• Current CPR/AED and First Aid certification OR the ability to obtain certifications.
• Current program-field certifications OR the ability to obtain certifications.

Responsibilities

• Maintains a healthy, safe, and fun environment for participants.
• Coordinates activities for specific groups and volunteers.
• Implements discipline policies within programs.
• Tracks attendance and activities.
• Communicates with staff and patrons by email, phone, or in person.
• Completes incident reports and ensures program area setup and cleanup.

Skills

Group leadership

Customer service

Communication skills

Education

Minimum age 18

Job description

Statement of Duties

Performs planning, coordinating, and leading programs/activities for patrons at any Rochester Recreation & Arena facility.

Leads groups in organized activities for specific programs/activities that require advanced instructor knowledge and certifications/training.

Works to anticipate, meet and exceed customer service expectations.

Represents the city in a positive and professional manner.

Supervision

Works under the general supervision of the Assistant Director, Recreation Supervisor, Facilities & Operations Supervisor or Marketing Program Coordinator.

Job Environment

Work is performed inside or outside, under varying weather conditions. Noise level may be loud at times. May be exposed to chemical fumes and/or toxic substances, mechanical or electrical hazards, wet or slick surfaces, vomit, fecal matter, bloodborne pathogens and/or infectious diseases.

Work is moderately challenging in planning and leading groups through a series of activities. Makes regular contact with municipal employees and the public. Contact is by telephone and in person.

Errors in application of assigned duties could result in adverse public relations, negative impact on customers, mismanagement of funds and personnel, safety hazards and could have legal or financial repercussions for the City.

Essential Functions

• Maintains a healthy, safe, and fun environment for participants.
• Responsible for implementing activities for specific groups of children, adults and seniors.
• Coordinates program participants and volunteers.
• Responsible for implementing discipline policies.
• Tracks attendance and activities.
• Follows departmental policies and procedures.
• Responsible for enforcing rules and regulations.
• Communicates regularly with Recreation & Arena staff by email, phone and/or in person.
• Communicates with patrons, providing updates where required and answering questions about programming.
• Administers first aid, CPR/AED, when necessary.
• Completes incident reports as necessary.
• Responsible for set up and cleanup of the program area.
• Other duties as assigned.

Education and Experience

• Must be at least 18 years old
• Previous experience leading groups and activities

Special Requirements

• Current CPR/AED and First Aid certification OR the ability to obtain certifications
• Current certifications in a specific program field (Yoga, Fitness Instructor, etc.) OR the ability to obtain certifications

Knowledge, Ability and Skills

A candidate for this position should have specific working knowledge of:

• Activities related to the specific programs offered
• Knowledge of group dynamics

or be able to:

• Communicate effectively, orally and in writing with employees and the public
• Enforce regulations firmly, tactfully, and impartially
• Manage multiple tasks in an organized manner
• Interact in a positive and effective manner with children and adults
• Respond quickly and appropriately to any emergencies or accidents that may occur
• Maintain detailed and accurate records
• Execute oral and written instructions in a precise manner

Physical Requirements

• Position requires the ability to use and prepare activity curriculum.
• Prolonged periods in a stationary position.
• Frequently move about inside the recreation facility to access equipment.
• Consistently position self to maintain equipment.
• Exposure to bodily fluids, infectious diseases, and dangerous chemicals.
• Occasionally ascends/descends a ladder.
• Physical strength to move and push object up to 30lbs.
• Must be able to move safely over uneven terrain.
• Must be able to work in cold and hot environments.
• Ability to communicate information and ideas so others will understand.
• Ability to observe items at a close range.
• Ability to adjust focus at close and distant vision.