Support Staff

Options for Southern Oregon, Inc.; Grants Pass (OR); Vor Ort; USD 40.000 - 55.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Long-term disability

403(b) plan with 6% match

Paid time off up to 208 hours annually

11 paid holidays

Zusammenfassung

Options for Southern Oregon, Inc. in Grants Pass, OR is seeking an Administrative Professional 2 to deliver excellent internal and external customer service by phone and in person as part of the Support Services team for outpatient programs.

You will assist with scheduling, admission paperwork, and connecting clients to services, while maintaining proficiency with MS Office and our EHR system. The schedule is Monday–Friday, 8AM–5PM, with generous benefits including a 403(b) plan and paid time

Qualifikationen

• Excellent interpersonal skills and ability to multi-task in a fast-paced office environment.
• Proficiency with MS Office applications and familiarity with EHR systems.
• Some post-secondary coursework preferred; healthcare or human services experience is helpful.

Aufgaben

• Responds to phone and in-person questions and concerns from community and those seeking services.
• Processes client enrollments, tracks data, prepares routine correspondence, and utilizes computer programs.
• Provides clerical support to program manager and agency staff, including document handling and phone calls.
• Develops knowledge of agency departments and directs clients to appropriate resources.
• Greets and assists mental health clients and visitors.
• Travels between sites to provide coverage as needed.

Kenntnisse

Interpersonal communication

Customer service

Multitasking

Team collaboration

Ausbildung

High school diploma or equivalent

Tools

MS Office

Electronic Health Record (EHR) system

Jobbeschreibung

• Family medical, dental, long-term disability, 403(b) plan with 6% match, and more.
• Generous paid time off policy. (Annual accrual up to 208 hours - based on FTE status and available to use upon accrual). Plus, 11 paid holidays annually.
• Bilingual skills a plus; Options pays a premium for employees who can conduct business in Spanish and provide certification of a language proficiency test approved by the Oregon Health Authority that meets a proficiency level of "High Intermediate".

Schedule: Monday-Friday 8AM-5PM

Overview

The Administrative Professional 2 provides excellent internal and external customer service by phone and in person as part of the Support Services team for our outpatient programs. Provides administrative support for the agency or department. Works with clients to fill out admission paper work, explains the range of services available to the client, and facilitates the client’s entry into service. Assists in scheduling client appointments and coordinating services.

Responsibilities

Responds to phone and in-person questions and concerns from community and those seeking services.

Processes client enrollments, tracks data, prepares routine correspondence, and utilizes a variety of computer programs.

Provides clerical support to program manager and agency staff, reviewing, copying, collating, and assembling documents, making phone calls, etc.

Develops knowledge of agency’s departments and services; directs clients and callers to the appropriate resource.

Greets and assists mental health clients and visitors.

Assists with special projects or other departmental activities.

Travels between sites to provide coverage and back up for the department as needed.

Qualifications

Excellent interpersonal skills and ability to multi-task in a fast-paced office environment with a high degree of flexibility required.

High school diploma or equivalent and a general understanding of the population served. Some post-secondary coursework preferred. Possess medical or human service business experience sufficient to meet the demands of the position, including proficiency with a variety of software applications.

Candidates must be able to use e-mail, compose documents, save and locate documents electronically, and learn to use our Electronic Health Record (EHR) system. Proficiency in Word and other MS Office applications preferred.

Must pass state-required background and DMV checks. Candidate must be able to work independently and flexibly, under general supervision.

Options for Southern Oregon provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.