Case Manager - Outreach Team

Options for Southern Oregon; Medford (OR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Long-term disability

401(k)/403(b) with match

Paid time off

Paid holidays

Spanish language premium

Job summary

Options for Southern Oregon is seeking a Case Manager to join our mobile outreach team in Medford, OR. You will conduct outreach to individuals with behavioral health needs, build trust, and guide them toward treatment options.

The role emphasizes collaboration with community partners, in-office documentation, and driving between sites to support client access to services. Bilingual Spanish skills are a plus and may qualify for language premium.

Qualifications

• Bachelor’s degree in a human services field or three years of relevant experience.
• Interest to register as a CADC-R.
• QMHA status or eligibility with MHACBO registry.

Responsibilities

• Provide outreach and engagement activities to individuals with behavioral health needs.
• Build rapport and facilitate entry into needed treatment.
• Interview and screen clients; help formulate individual treatment plans.
• Assist with accessing local/state/federal resources and entitlements.

Skills

Bilingual Spanish

Communication skills

MS Word / MS Office

Driving

Education

BA/BS in human services or related field

CADC-R eligibility interest

MHACBO QMHA registry in progress or eligible

Tools

EHR system

Email communication

Job description

• Family medical, dental, long-term disability, 403(b) plan with 6% match, and more.


• Generous paid time off policy. (Annual accrual up to 208 hours - based on FTE status and available to use upon accrual). Plus, 11 paid holidays annually.

Bilingual skills a plus; Options pays a premium for employees who can conduct business in Spanish and provide certification of a language proficiency test approved by the Oregon Health Authority that meets a proficiency level of “Intermediate High” or “Low Intermediate+” depending on the testing site.

Schedule:Monday-Friday 8am-5pm

Overview

A Case Manager (CM) is needed to join our mobile outreach team. The CM provides outreach and engagement activities to individuals with behavioral health needs that are hesitant to engage in treatment. This position works to develop a positive rapport with individuals in need, demonstrating a caring and empathic manner, which assists in building trust and facilitating entry into needed treatment. This position is primarily works in the community with Options personnel and collaborates with community partners to outreach and engage clients in need of behavioral health services. The CM interviews and screens clients, and helps formulate and carry out individual treatment plans. Assists individuals with accessing local, state and federal resources and entitlements and collaborates with community partners to help the individual in need access resources available to them.

Responsibilities

Provides screenings and outreach and engagement activities to community members who may be in need of behavioral health services and/or other resources. Works to engage them and connect them to these services and supports.

Utilizes excellent communication and interpersonal skills to make the process of learning about services and accessing services a positive experience for each individual.

Uses motivational interviewing to engage clients in needed services.

Assists individuals in problem solving around personal issues impacting their ability to access services (i.e. transportation, remembering appointments).

Performs outreach activities that may include program participation screening, provides education on services and gathers relevant information from individuals.

Serves as liaison to community resources, and assists clients in using these resources to enhance their independent living skills.

Informs lead staff persons, clinicians, program managers and other pertinent parties of clients' needs or concerns.

Keeps up-to-date documentation, answers phones, enters information into computer, may assist with scheduling appointments.

Performs outreach both via phone and in person in the community to promote engagement in services.

Transports clients to facilitate client-directed services, travels between sites and is required to drive.

Qualifications

Bachelor’s (BA/BS) degree in a human services field OR three years of experience providing services in a similar setting with individuals who have emotional and/or mental and/or developmental disabilities, OR a combination of education and experience that provides the desired skills, knowledge, and abilities required to perform the job.

Must have interest and ability to register as a CADC-R.

Must be a QMHA on the Mental Health & Addictions Certification Board of Oregon (MHACBO) registry.

-OR-

Meet eligibility qualifications to register with MHACBO.

Please visit www.mhacbo.org for more information.

Candidates must be able to use e-mail, compose documents, save and locate documents electronically, and learn to use our Electronic Health Record (EHR) system. Proficiency in Word and other MS Office applications preferred.

Must pass state-required background and DMV checks; possess a valid OR driver's license and a satisfactory driving record to be approved for driving rights. Candidate must be able to work independently and flexibly, under general supervision.

Possess mature attitude and sensitivity to the needs of people who have a chronic mental illness; understanding of HIPAA laws regarding confidentiality of privileged information; ability to follow verbal and written instructions; ability to work independently and with staff as agency needs dictate.

Options for Southern Oregon provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.