Support Specialist, Workforce

Restaurant365; Austin (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

Restaurant365 in Austin, TX is seeking a Support Specialist, Workforce to deliver high-quality payroll client support and partner with Development, Engineering, ACH, and other teams.

The role requires strong written and verbal communication, meticulous attention to detail, and the ability to manage multiple tasks while driving issues to resolution.

Qualifications

• Proven track record of combining payroll and technical knowledge with excellent written and verbal communication skills.
• Strong attention to detail and accuracy in handling payroll data.
• Ability to stay organized while managing multiple tasks and priorities.

Responsibilities

• Support R365 Payroll clients with high-quality assistance.
• Collaborate with internal teams (Development, Engineering, ACH) to resolve issues.
• Communicate effectively to ensure timely and accurate payroll support.

Skills

Payroll knowledge

Technical knowledge

Communication skills

Attention to detail

Organizational skills

Job description

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides aunique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

SUMMARY

The Support Specialist, Workforceis responsible for supporting R365 Payroll clients and delivering a high-quality support experience. This role works closely with internal teams including Development, Engineering, ACH, and other cross-functional partners to resolve issues, communicate effectively, and ensure clients receive timelyandaccurate support. A successful applicant will have a proventrack record of combining payroll and technical knowledge with excellent written and verbal communication skills, strong attention to detail, and the ability to stay organized while managing multiple tasks and priorities simultaneously. The combination of technicalknow-how, initiative, and a commitment to seeing issuesthrough to resolution will be critical to success.