Payroll Tech Support Specialist

Doist; Akron, Irvine, Austin (OH, CA, TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Restaurant365 is a SaaS company disrupting the restaurant industry. The Support Specialist, Workforce is responsible for supporting R365 Payroll clients and delivering a high-quality support experience.

This role works closely with internal teams including Development, Engineering, ACH, and other cross-functional partners to resolve issues, communicate effectively, and ensure clients receive timely and accurate support.

Qualifications

• Experience supporting payroll clients and using payroll systems.
• Strong written and verbal communication skills.
• Excellent attention to detail and accuracy.
• Ability to stay organized while managing multiple tasks.

Responsibilities

• Support R365 Payroll clients and resolve issues.
• Collaborate with internal teams (Development, Engineering, ACH) to address client needs.
• Communicate clearly and timely to ensure a high-quality support experience.
• Ensure issues are tracked and resolved to completion.

Job description

Restaurant365 is a SaaS company disrupting the restaurant industry. The Support Specialist, Workforce is responsible for supporting R365 Payroll clients and delivering a high-quality support experience.

This role works closely with internal teams including Development, Engineering, ACH, and other cross-functional partners to resolve issues, communicate effectively, and ensure clients receive timely and accurate support.