Employment Development Specialist for Richmond & Anson County

ServiceSource; Fayetteville (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

ServiceSource is seeking an Employment Development Specialist to support Richmond and Anson Counties, helping individuals with disabilities achieve meaningful employment through job coaching, career support, and community partnerships.

The EDS will work with Vocational Rehabilitation Counselors, manage a caseload of 20-25, and help clients access Long Term Vocational Support funding while ensuring compliance with Medicaid, CARF, HIPAA and VR audits.

Qualifications

• Two years of experience working with individuals with disabilities is required.
• Qualified Professional or Associate Professional in Mental Health/Developmental Disabilities preferred.
• Bachelor’s degree in Human Services preferred.
• ASL or Sign Language degree/certification preferred.
• CESP or CIPS credential preferred.
• Valid North Carolina driver license and reliable transportation required.

Responsibilities

• Manage an active caseload of 20-25 individuals through intake, placement, training, stabilization and closure.
• Access Long Term Vocational Support funding for clients post-closure through VR alliances.
• Maintain familiarity with Medicaid, CARF, HIPAA, VR audits and AbilityOne requirements.
• Perform supervisory actions in VR BEAM; track referrals, milestones and billing.
• Meet weekly with Employment Specialist(s) to plan weekly job coaching activities.
• Conduct quarterly surveys with employers, employees and families for service feedback.

Skills

Caseload management

Verbal and written communication

Team collaboration

Confidentiality and professionalism

Education

Bachelor’s degree in Human Services preferred

ASL or Sign Language degree/certification preferred

CESP or CIPS credential preferred

Tools

Microsoft Office

Job description

At Employment Source, we believe in creating opportunities for people of all abilities to succeed. As an Employment Development Specialist serving Richmond and Anson Counties, you'll help individuals with disabilities achieve meaningful employment through job coaching, career support, and community partnerships. Join our mission-driven team and make a difference every day.

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

The Employment Development Specialist (EDS) is responsible for providing Supported Employment (SE), Work Adjustment Job Coaching (WAJC), Community Based Assessment, & Long -Term Vocational Supports (LTVS) to individuals with disabilities in the Community and on AbilityOne sites. This position works closely with Vocational Rehabilitation Counselors to achieve successful integrated job placements. The EDS provides guidance/mentoring to the ServiceSource Employment Specialist(s) and serves as the point of contact with VR for referrals.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

Primary Duties

• Manage an active caseload of 20-25 individuals by completing each milestone for intake, job development/placement, completion of training goals, stabilization, & successful closure. Complete Situational Assessment & Community Based Assessment.
• Access Long Term Vocational Support funding for individuals working after their case is successfully closed by VR through Alliance Health.
• Maintain familiarity with requirements/compliance with Medicaid, CARF, HIPAA, VR audits, & AbilityOne.
• Perform supervisory actions in VR BEAM billing system by tracking referrals, uploading milestone documentation, tracking milestones/billings, & revenue.
• Meet weekly with Employment Specialist(s) to assist with scheduling/mapping out weekly job coaching activities via electronic calendar & review of cases.

Additional Responsibilities

• Conduct quarterly surveys with employee, employers, & families for feedback about services & supports being provided.
• Provide employers about available tax credits for hiring a person with a disability & assist employer in accessing/filling out required paperwork.
• Attend required ServiceSource, VR/Alliance trainings, APSE trainings and other related conferences/trainings.
• Complete in an accurate & timely manner case notes for weekly billing, upload milestones in BEAM, submission of time and expenses in Workday.
• Comply with filling out vehicle inspection/mileage logs as well as HIPPA requirements when carrying confidential consumer information.
• Ensure yearly trainings are completed face to face or in Workday.
• Understand & utilize SETWORKS electronic system as required.
• Attend monthly staffing’s with VR.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• Two years of experience and/or training working with individuals with disabilities required.
• Qualified Professional or Associate Professional within the Mental Health/Developmental Disabilities/Substance Abuse field preferred.
• Bachelor’s degree in the Human Services field preferred.
• American Sign Language or Sign Language Interpretation degree or certification preferred.
• Certified Employment Support Professional (CESP) or Certified Individual Placement Support (CIPS) credential preferred.
• Valid North Carolina driver license, per state law, and/or access to reliable transportation to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR).

Knowledge, Skills And Abilities

• Ability to establish & maintain effective working relationships with consumers, families, all levels of staff, & community agencies.
• Proficiency in Microsoft Office skills, with the ability to become familiar with corporate specific programs and software.
• Must be able to pass a criminal background check, drug testing, & healthcare registry check.
• Excellent oral/verbal communication skills.
• A well-organized & self-directed individual who is a team player.
• Must be able to handle confidential & delicate maters with diplomacy & be able to see the big picture as it relates to the overall development of an organization that strives for excellence.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance & stoop, kneel, crouch, or crawl. stand and walk. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information