Support Specialist III Float

Tri-County Human Services; Lakeland (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Tri-County Human Services in Lakeland, FL seeks a capable administrative support associate to handle phone inquiries, data entry, and clerical tasks. You will enter patient chart data in the electronic health record, generate reports, and assist in scheduling for nursing staff and technicians.

The ideal candidate has a high school diploma or GED and at least two years of secretarial/clerical experience, with proficiency in Windows, Word, and Excel, and typing at 30 wpm (60 wpm preferred).

Qualifications

• A high school diploma or GED and at least two years of secretarial/clerical experience are required.
• Working knowledge of Windows, Word and Excel is required.
• Typing rate of 30 words per minute is required; 60 wpm is preferred.

Responsibilities

• Answers incoming telephone calls, responds to program questions, and routes calls as appropriate.
• Produces reports from internal software programs and databases as requested by the Program Supervisor or Program Coordinator.
• Enters into the electronic health record preliminary functions including patient chart setup, billing records, charges/payments, and write-offs per policy.
• Provides information and answers questions about the agency when called or written inquiries are received.
• Assists in preparing shift schedules for Human Services Technicians and/or nursing staff as assigned.
• Performs transportation needs for clients on an as-needed basis.
• Performs other reasonable and related duties as assigned.

Skills

Typing 30 wpm

Organizational skills

Work with minimum supervision

Education

High School diploma or GED

Tools

Microsoft Windows

Microsoft Word

Excel

Job description

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Individuals in this position perform a variety of support services assignments, and other tasks consistent with the needs of the agency. Strong typing skills, good organization skills, and the ability to work with minimum supervision are prerequisites of this position.

In keeping with the mission and core values of Tri-County Human Services, all persons served, stakeholders, and fellow employees will be treated with dignity, respect, and shown sensitivity to their cultural diversity. Referenced by policy numbers 100.000, 100.000A, and 100.004.

Primary Duties and Responsibilities

Answers incoming telephone calls, responds to program question from the caller and routes calls as appropriate.

Produces reports from internal software programs and databases, correspondence, and other items as requested by the Program Supervisor or Program Coordinator.

Has primary responsibility for entering into the electronic health record preliminary functions including patient chart set up, setting-up person served billing records, entering charges/payments, and writing off unpaid balances per agency policy.

Provides information and answers questions about the agency when phone calls or written inquiries are received regarding same.

Assists in preparing shift schedules for the Human Services Technicians and/or the nursing staff as assigned by Program Supervisor.

Performs transportation needs for clients on an as needed basis.

Performs other reasonable and related duties as assigned.

Minimum Training and Experience

A high school diploma or GED and at least two (2) years of secretarial/clerical experience are required. This position requires the working knowledge of the following computer software programs or equivalent: Microsoft Windows, Microsoft Word, and Excel. The ability to type at a rate of thirty (30) correct words per minute is required, but sixty (60) words per minute are preferred.