Support Specialist I: IT Ops & Automation Path

Socket.dev; Broomfield (CO); On-site; USD 70,000 - 85,000; Full time

Job summary

Comtech Allerium is seeking a Support Specialist I to join the Lifecycle Management Platforms team in a front-line IT service role. You will triage and fulfill tickets across ITSM tools and development platforms, ensuring data integrity and smooth operation.

The role offers growth into automation and DevOps alongside cross-functional collaboration. The ideal candidate has 0–2 years in IT support, familiarity with Jira/BMC Helix, and basic scripting with REST APIs, Linux, and cloud concepts.

Qualifications

• 0–2 years of IT support or platform operations.
• Foundational understanding of ITSM processes and ticketing workflows.
• Strong organizational and communication skills with cross-team collaboration.
• Familiarity with Jira, BMC Helix, or similar enterprise platforms.
• Exposure to REST APIs and scripting.
• Knowledge of Linux fundamentals.
• Cloud knowledge (AWS) is a plus.

Responsibilities

• Serve as a primary contact for tickets and service requests across LMP platforms (BMC Helix, Jira, Git-based systems).
• Triage, categorize, and fulfill requests including access changes and configuration updates.
• Route complex issues to developers with clear context and documentation.
• Validate and test changes before production deployment.
• Maintain and update operational reports and documentation.
• Collaborate with NOC and other teams to document and transition repeatable activities.
• Assist with scripting, automation, and testing tasks; grow into development-oriented work.

Skills

IT support

Ticketing

Jira

BMC Helix

REST APIs

Python scripting

Linux basics

AWS basics

Education

Bachelor's degree (CS/IT)

Tools

Git

Shell scripting

JavaScript

Docker

Job description

Comtech Allerium is seeking a Support Specialist I to join the Lifecycle Management Platforms team in a front-line IT service role. You will triage and fulfill tickets across ITSM tools and development platforms, ensuring data integrity and smooth operation.

The role offers growth into automation and DevOps alongside cross-functional collaboration. The ideal candidate has 0–2 years in IT support, familiarity with Jira/BMC Helix, and basic scripting with REST APIs, Linux, and cloud concepts.