Information Technology Support Specialist

Leeds Professional Resources; Fort Lauderdale (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Leeds Professional Resources is seeking an IT Support Technician to provide hands-on technical support to end users and internal teams. The role includes maintaining hardware and mobile devices, asset records, and assisting with day-to-day IT operations.

Open to entry-level candidates, with some SQL experience. Travel to client locations or job sites may be required to resolve issues and deploy solutions.

Qualifications

• High school diploma or equivalent required.
• Valid driver's license required, with ability to travel to locations.
• Technical training or certification in information technology preferred.
• At least two years of experience providing technical support in a networked environment.
• Working knowledge of mobile device management (MDM) technologies.
• Strong customer service skills and a professional approach with end users.
• Demonstrated ability to troubleshoot problems, prioritize requests, and work independently.
• Strong sense of accountability, reliability, and ownership of tasks.

Responsibilities

• Maintain accurate records of computers, mobile devices, peripherals, and other technology assets.
• Manage incidents, service requests, and technical projects through the help desk or ticketing system.
• Perform initial troubleshooting, testing, maintenance, and repair of computer hardware and related equipment.
• Coordinate with external service providers for specialized repairs.
• Travel to company locations or job sites to provide in-person technical assistance.
• Evaluate issues, determine solutions, and escalate when needed.
• Provision and configure employee accounts, devices, and apps per security requirements.
• Manage lifecycle of mobile devices (iPads, iPhones, Surface, etc.).
• Assist with testing new hardware/software prior to deployment.
• Investigate issues and engage additional resources when necessary.

Skills

Customer service

Troubleshooting

Independent work

Accountability

Education

High school diploma or equivalent

Tools

MDM software

Job description

The IT Support Technician is responsible for providing hands-on technical support, maintaining end-user equipment, managing mobile devices, and assisting with day-to-day technology operations. This role works directly with users and internal teams to resolve technical issues, maintain accurate equipment records, and ensure IT resources remain operational and properly configured. Open to entry level candidates. Must have some SQL experience.

Key Responsibilities

• Maintain accurate records of computers, mobile devices, peripherals, and other technology assets, including monitoring available inventory and initiating replenishment when necessary.
• Manage assigned incidents, service requests, and technical projects through the organization's help desk or ticketing system.
• Perform initial troubleshooting, testing, maintenance, and repair of computer hardware and related equipment.
• Coordinate with external service providers when an issue requires specialized technical expertise or repairs.
• Travel to company locations or active job sites to provide in-person technical assistance as needed.
• Evaluate technical issues, determine appropriate solutions, and elevate matters that exceed the scope of the position.
• Provision and configure employee accounts, computers, mobile devices, applications, and other technology based on established security and access requirements.
• Manage the complete lifecycle of mobile devices, including deployment, configuration, inventory tracking, maintenance, and retirement of iPads, iPhones, Microsoft Surface devices, and similar equipment.
• Assist with testing and evaluating new hardware, software, and technology solutions prior to broader deployment.
• Investigate user and system problems, implement approved solutions, and engage additional technical resources when necessary.

Qualifications & Experience

• High school diploma or equivalent required.
• Valid driver's license required, with the ability to travel to company locations or job sites.
• Technical training, coursework, or certification in information technology, computer operations, data processing, or a related discipline preferred.
• At least two years of experience providing technical support within a networked computing environment.
• Working knowledge of mobile device management (MDM) technologies and practices.
• Strong customer service skills and a professional approach when working with end users.
• Demonstrated ability to troubleshoot technical problems, prioritize competing requests, and work independently when appropriate.
• Strong sense of accountability, reliability, and willingness to take ownership of assigned tasks.