Support Specialist (Fully Remote)

Moxie; United States; Remote; USD 52,000 - 78,000; Full time

Job summary

Moxie is a global, remote-first team empowering aesthetic entrepreneurs to build profitable, independent practices without burnout or guesswork. We support 700+ practices with AI-assisted tooling across teams, emphasizing ownership, generosity, speed, and continuous learning.

Join a fast-growing company redefining customer support in SaaS for a wide practitioner network. As a Customer Support Specialist, you will handle field general, billing, and technical tickets across Tiers 0/1/2, using

Job description

• Field general, billing, and technical tickets across Tiers 0/1/2.
• Use Intercom and FIN AI to deflect and resolve efficiently.

Objectives:

• Ramp onto the queue in 3 months and own a slice by month 6.
• Fix a support pain point and reduce specialist load.

Qualifications:

• SaaS customer support experience and sound triage judgment.
• Clear writing and familiarity with support tooling.

Why Us:

• Shape unified support for 700+ practices.
• Work with modern AI-assisted tooling across teams.

Moxie

Moxie empowers ambitious aesthetic entrepreneurs to build profitable, independent practices without burnout or guesswork. It is a global, remote-first team supporting 700+ practices, with a culture of ownership, generosity, speed, and continuous learning.