Support Specialist 1

Modernizing Medicine, Inc.; United States; Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

401(k) with company matching

Generous PTO and paid parental leave

Professional development opportunities

Weekly catered breakfast and lunch

Job summary

Modernizing Medicine, Inc. is seeking a driven Software Support Specialist I to join our high‑performing Client Services team in Boca Raton, FL. This hybrid role focuses on delivering exceptional software support to our EMR user clients.

The ideal candidate will have a Bachelor's Degree and 1-2 years of related experience. Responsibilities include resolving client inquiries and collaborating across teams to ensure satisfaction. Benefits include comprehensive medical coverage, 401(k) matching, generous PTO, and professional development opportunities.

Qualifications

• 1-2 years of related experience in client support or software support.
• Basic knowledge of Apple platforms: Mac, iPad, iPhone, iOS.
• Experience within a medical practice and/or EMR experience is preferred.

Responsibilities

• Deliver exceptional client experience by identifying and documenting client needs.
• Communicate and collaborate across teams to help resolve issues.
• Replicate and document issues for escalation.

Skills

Interpersonal communication

Problem-solving

Time management

Education

Bachelor’s Degree

Tools

Zen

Jira

Job description

Job Description Summary

ModMed is hiring a driven Software Support Specialist I to join our high‑performing Client Services team focused on providing best‑in‑class software support service to our expanding client base of EMR users. This hybrid role is based in our Boca Raton, FL office and is part of a fast‑paced Healthcare IT company that is truly modernizing medicine.

Your Role

• Deliver an exceptional client experience by identifying and documenting client needs and issues, answering incoming inquiries, effectively applying problem‑solving techniques, educating clients, and following issues through to their successful resolution.
• Provide consistent, professional, and high‑quality client support to our client base.
• Establish procedures to ensure client satisfaction and quality service delivery.
• Communicate and collaborate across teams and departments to help resolve issues.
• Replicate and document issues for further escalation.

Skills & Requirements

• Bachelor’s Degree, preferred.
• 1‑2 years of related experience.
• Manage/field 25+ inbound calls per day.
• Experience within a medical practice and/or EMR experience is preferred.
• Basic knowledge of Apple platforms: Mac, iPad, iPhone, iOS.
• Knowledge of bug tracking software such as Zen and Jira.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to effectively prioritize and manage time.
• Local ability to work onsite at our Boca Raton HQ office 3 days a week.

Benefits

• Comprehensive medical, dental, and vision coverage, including a company Health Savings Account contribution.
• 401(k) with a matching contribution of 50% of your contribution up to 6% of your compensation.
• Generous PTO and paid parental leave programs.
• Company‑paid life and disability benefits, flexible spending account, and employee assistance programs.
• Professional development opportunities, including tuition reimbursement and unlimited access to LinkedIn Learning.
• Hybrid office‑based roles and remote availability for some positions.
• Weekly catered breakfast and lunch, treadmill workstations, and wellness rooms within headquarters.