Support Specialist 1

Enboarder; United States; Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) match

Paid time off

Life & disability insurance

LinkedIn Learning access

Job summary

ModMed is hiring a Software Support Specialist I to join our Client Services team. Based in Boca Raton, FL, this hybrid role offers a chance to support EMR software for a growing client base and participate in comprehensive training for success in the assigned area.

Responsibilities include delivering high-quality client support, documenting issues, and collaborating across teams to ensure satisfaction. A Bachelor’s degree and 1–2 years’ experience are preferred, with onsite work three days a

Qualifications

• Bachelor degree preferred.
• 1–2 years of related experience.
• Manage/field 25+ inbound calls per day.
• If local, onsite at Boca Raton HQ 3 days a week.
• Experience with evaluating, troubleshooting, and following up on customer software issues.
• EMR/medical practice experience preferred.
• Basic knowledge of Apple platforms (Mac, iPad, iPhone, iOS).
• Knowledge of bug-tracking tools Zen and Jira.
• Strong communication, verbal and written skills.
• Ability to prioritize and manage time.

Responsibilities

• Deliver an exceptional client experience by identifying client needs and issues and guiding them to resolution.
• Be placed on Clinical or Practice Management Support team after training.
• Provide consistent, professional client support.
• Establish procedures to ensure client satisfaction and quality service delivery.
• Collaborate across teams to resolve issues.
• Replicate and document issues for escalation.

Skills

Interpersonal communication

Time management

Prioritization

Client-focused

Problem-solving

Education

Bachelor's degree

Tools

Zen

Jira

Job description

Software Support Specialist I

ModMed is hiring a driven Software Support Specialist I to join our positive, passionate, and high‑performing Client Services team focused on providing best‑in‑class software support service to our expanding client base of EMR users. This is an exciting opportunity to be a part of an exceptional team within a fast‑paced Healthcare IT company that is truly modernizing medicine. The position is hybrid and based in Boca Raton, FL.

Responsibilities

• Deliver an exceptional client experience by identifying and documenting client needs and issues, answering incoming inquiries, effectively applying problem‑solving techniques, educating clients, and following issues through to their successful resolution.
• Based on your experience and the department’s needs, you will be placed on either the Clinical or Practice Management Support team. Comprehensive training will be provided to prepare you for success in your assigned area.
• Provide consistent, professional, and high‑quality client support to our client base.
• Establish procedures to ensure client satisfaction and quality service delivery.
• Communicate and collaborate across teams and departments to help resolve issues.
• Replicate and document issues for further escalation.

Skills & Requirements

• Bachelor Degree, preferred.
• 1‑2 years of related experience.
• Manage/field 25+ inbound calls per day.
• If local, the ability to work onsite at our Boca Raton HQ office 3 days a week.
• Demonstrated expertise with evaluating, troubleshooting, and following up on customer software application issues.
• Experience within a medical practice and/or EMR experience is preferred.
• Basic knowledge of Apple platforms: Mac, iPad, iPhone, iOS.
• Knowledge of bug tracking software such as Zen and Jira.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to effectively prioritize and manage time.

ModMed Benefits Highlight

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution.
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs.
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs.
• Company‑sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed.
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning.
• Global presence and in‑person collaboration opportunities; dog‑friendly HQ (US), Hybrid office‑based roles and remote availability for some roles.
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

Phishing Scam Warning

ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address ([e-mail]). ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.