Support Specialist 1

Modernizing Medicine, Inc.; United States; Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Parental leave

Life and disability benefits

Job summary

ModMed is seeking a Software Support Specialist I to join our Client Services team in Boca Raton, FL. This hybrid role focuses on delivering best-in-class software support to EMR users and expanding our client base.

Comprehensive training will prepare you for success in your assigned Clinical or Practice Management support area. The ideal candidate has 1–2 years of related experience, strong troubleshooting skills, and familiarity with Apple devices and bug trackers like Zen and Jira.

Qualifications

• Bachelor degree preferred.
• 1–2 years of related experience.
• Manage 25+ inbound calls per day.
• Onsite 3 days/week at Boca Raton HQ.
• Experience with evaluating, troubleshooting, and following up on customer software issues.
• EMR experience preferred.
• Basic knowledge of Apple platforms (Mac/iPad/iPhone/iOS).
• Familiarity with bug tracking tools Zen and Jira.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to prioritize and manage time.

Responsibilities

• Deliver an exceptional client experience by identifying and documenting client needs and issues, answering inquiries, applying problem-solving techniques, educating clients, and following issues through to resolution.
• Be placed on either the Clinical or Practice Management Support team based on needs and experience.
• Comprehensive training will be provided for success in the assigned area.
• Provide consistent, professional, high-quality client support to the client base.
• Establish procedures to ensure client satisfaction and quality service delivery.
• Communicate and collaborate across teams to help resolve issues.
• Replicate and document issues for escalation.

Skills

Customer support

Troubleshooting

EMR experience

Apple devices

Communication

Time management

Inbound calls

Onsite work

Prioritization

Education

Bachelor degree

Tools

Zen

Jira

Job description

Join the Team Modernizing Medicine At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.

Company Culture

A Culture of Excellence When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton, Florida, and extensive employee base in Hyderabad, India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes: Consistently ranked as a Top Place to Work 2025, Globee Business Awards: Gold Globee for “Technology Team of the Year” 2025, Black Book Awards: Ranked #1 EHR in 11 Specialties, Florida Venture Forum: Venture-Backed Company of the Year. We are growing fast, thinking big, and we are just getting started. Ready to modernize medicine with us?

Job Description Summary

ModMed is hiring a driven Software Support Specialist I to join our positive, passionate, and high-performing Client Services team focused on providing best-in-class software support service to our expanding client base of EMR users. This is an exciting opportunity to be a part of an exceptional team within a fast-paced Healthcare IT company that is truly Modernizing Medicine. This position is a hybrid role and is based in our Boca Raton, FL office.

Your Role

• Deliver an exceptional client experience by identifying and documenting client needs and issues, answering incoming inquiries, effectively applying problem-solving techniques, educating clients, and following issues through to their successful resolution.
• Based on your experience and the department's needs, you will be placed on either the Clinical or Practice Management Support team.
• Comprehensive training will be provided to prepare you for success in your assigned area.
• Provide consistent, professional, and high-quality client support to our client base.
• Establish procedures to ensure client satisfaction and quality service delivery.
• Communicate and collaborate across teams and departments to help resolve issues.
• Replicate and document issues for further escalation.

Skills & Requirements

• Bachelor Degree, preferred.
• 1-2 years of related experience.
• Manage/field 25+ inbound calls per day.
• If local, the ability to work onsite at our Boca Raton HQ Office 3 days a week.
• Demonstrated expertise with evaluating, troubleshooting, and following up on customer software application issues.
• Experience within a medical practice and/or EMR experience is preferred.
• Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS.
• Knowledge of bug tracking software such as Zen and Jira.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to effectively prioritize and manage time.

Benefits

• United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs.
• Company paid Life and Disability benefits.
• Flexible Spending Account.
• Employee Assistance Programs.
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed.
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning.
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US).
• Hybrid office-based roles and remote availability for some roles.
• Weekly catered breakfast and lunch.
• Treadmill workstations.
• Zen.
• Wellness rooms within our BRIC headquarters.

Additional Information

It takes more than just a great product to modernize medicine. It takes a great team. Our work we do makes a difference. Our web and mobile applications are transforming healthcare information technology to increase practice efficiency and improve patient outcomes. Our innovative and collaborative culture fuels the growth and creates rewarding and empowering experiences for our team.