Support Specialist

Behavioral Health Network, Inc.; Worcester (MA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

PTO

403(b)

Educational assistance

Medical, dental, vision

Employee assistance programs

Great Place to Work

Job summary

Behavioral Health Network, Inc. is seeking a Support Specialist to assist adults in ACCS with daily living, safety, and community integration. The role focuses on independence, health monitoring, and facilitating access to community activities, while documenting progress and coordinating care with a supportive team.

We offer purpose-driven work, training, benefits, and a values-driven culture centered on HEART. Compensation is provided for hourly shifts, including awake overnights.

Qualifications

• High School Diploma or GED required.
• At least six months of human services experience preferred; training is provided.
• Valid driver’s license and reliable vehicle required for all working hours.
• Committed to individual empowerment, growth, human rights, and community integration.
• Organized, dependable, and able to manage changing priorities.
• Strong interpersonal and verbal communication skills; able to complete written documentation.
• Familiar with internet, word processing, and email systems.
• Able to work in a variety of settings, including homes, vehicles, and community locations.

Responsibilities

• Support individuals with activities of daily living and encourage independence, personal choice, and decision-making.
• Promote safety, dignity, empowerment, and quality of life.
• Monitor individuals’ health and well-being and assist with medication treatment and administration.
• Provide crisis intervention and emergency support as needed.
• Help individuals strengthen social connections and participate in community, recreational, and religious activities of their choice.
• Implement strategies that support individual service plan goals.
• Complete progress notes and required program, incident, and medication documentation accurately and on time.
• Provide safe transportation to appointments, activities, shopping, and other community needs.
• Prepare nutritious meals and snacks and help maintain a clean, safe home.
• Attend required meetings and trainings and communicate safety or maintenance concerns to a supervisor.
• During scheduled awake overnight shifts, contact the supervisor hourly with updates as required.

Skills

Strong interpersonal skills

Verbal communication

Written documentation

Organized

Education

High School Diploma or GED

Tools

Internet

Word processing

Email systems

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence throughout the state, we’re seeking a Support Specialist to join our Adult Community Clinical Services (ACCS) team and support individuals in building fulfilling, independent lives.

What We Offer:

• Purpose-Driven Work – Make a meaningful difference in the lives of individuals in their homes and communities.
• Training and Support – Get the training and ongoing guidance you need to succeed.
• Professional Growth – Access learning and career development opportunities across BHN.
• Supportive Team Culture – Work with a collaborative team guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Comprehensive Benefits – Enjoy generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Join an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Support individuals with activities of daily living and encourage independence, personal choice, and decision-making.
• Promote safety, dignity, empowerment, and quality of life.
• Monitor individuals’ health and well-being and assist with medication treatment and administration.
• Provide crisis intervention and emergency support as needed.
• Help individuals strengthen social connections and participate in community, recreational, and religious activities of their choice.
• Implement strategies that support individual service plan goals.
• Complete progress notes and required program, incident, and medication documentation accurately and on time.
• Provide safe transportation to appointments, activities, shopping, and other community needs.
• Prepare nutritious meals and snacks and help maintain a clean, safe home.
• Attend required meetings and trainings and communicate safety or maintenance concerns to a supervisor.
• During scheduled awake overnight shifts, contact the supervisor hourly with updates as required.

Who You Are:

• High School Diploma or GED required.
• At least six months of human services experience preferred; training is provided.
• Valid driver’s license and reliable vehicle required for all working hours.
• Committed to individual empowerment, growth, human rights, and community integration.
• Organized, dependable, and able to manage changing priorities.
• Strong interpersonal and verbal communication skills; able to complete written documentation.
• Familiar with internet, word processing, and email systems.
• Able to work in a variety of settings, including homes, vehicles, and community locations.

We Hire for HEART! BHN’s core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you’re ready to help people build independence and connect with their communities, we’d love to hear from you.

Pay Range: $21.00-$24.00

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.