Support Specialist

Talent Octopusventures; United States; Hybrid; USD 40,000 - 71,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Wellbeing program

Life and accidental death insurance

Family benefits and leaves

Health savings accounts

Job summary

LexisNexis Risk Solutions is hiring a Support Specialist to provide operational support to financial institutions, field offices, and agencies participating in asset verification programs. You will train personnel, respond to inquiries, and help maintain documentation and procedures.

The role emphasizes collaboration within a team that values ownership and knowledge sharing, with scheduled hours 12:30 PM–9:00 PM Central Time.

Qualifications

• High school diploma required; college degree preferred.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Ability to obtain SSA Security Clearance as a condition of employment.
• Ability to manage multiple priorities simultaneously, including customer support, issue resolution, participant outreach, and training activities.
• Strong attention to detail and commitment to delivering high-quality work.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as an entry-level member of the support team.
• Maintain relationships and provide support to field offices, agencies, and financial institutions participating in asset verification programs.
• Train financial institution personnel on all aspects of the solution, including web-based applications and supporting procedures.
• Assist in evaluating existing procedures and identifying operational efficiencies.
• Respond to phone and email inquiries regarding asset verification programs and document inquiries and resolutions in the appropriate systems and databases.
• Assist with maintaining and updating procedural documentation and reports.
• Support the achievement of contracted service level agreements, including financial institution network coverage and response-time goals.
• Process financial institution registrations, including additions, changes, deletions, and user account updates.
• Contact financial institutions regarding outstanding and overdue requests.
• Assist financial institutions with conversion to more automated processing methods.
• Assist with identifying, resolving, and reporting operational errors.
• Occasionally work company-observed holidays, such as the day after Thanksgiving, Christmas Eve, the day after Christmas, and New Year's Eve.
• Perform other duties as assigned.

Skills

Multitasking

Attention to detail

Verbal and written communication

Education

High school diploma

College degree preferred

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Are you passionate about delivering exceptional customer support and building strong relationships with customers and partners? Do you enjoy solving problems, providing training, and helping improve operational processes in a fast-paced environment?

About the Business

LexisNexis® Risk Solutions provides customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. We use the power of data and advanced analytics to help our customers make better, timelier decisions. By bringing clarity to information, we ultimately help make communities safer, insurance rates more accurate, commerce more transparent, business decisions easier and processes more efficient. You can learn more about LexisNexis Risk at https://risk.lexisnexis.com/.

About Our Team

This role supports financial institutions (FIs), field offices, and agency staff using asset verification systems. Our team values both independence and collaboration, encouraging team members to take ownership of their work while contributing to a supportive environment where knowledge sharing and teamwork are essential to success.

Work Hours

This position is scheduled to work 12:30 PM to 9:00 PM Central Time.

About the Role

The Government Services department focuses on data verification for federal, state, and county agencies that determine eligibility for publicly funded programs. As a Support Specialist, you will provide operational support to financial institutions, field offices, and agencies participating in asset verification programs while helping ensure service levels and customer expectations are consistently met.

Responsibilities

• Serve as an entry-level member of the support team.
• Maintain relationships and provide support to field offices, agencies, and financial institutions participating in asset verification programs.
• Train financial institution personnel on all aspects of the solution, including web-based applications and supporting procedures.
• Assist in evaluating existing procedures and identifying operational efficiencies.
• Respond to phone and email inquiries regarding asset verification programs and document inquiries and resolutions in the appropriate systems and databases.
• Assist with maintaining and updating procedural documentation and reports.
• Support the achievement of contracted service level agreements, including financial institution network coverage and response-time goals.
• Process financial institution registrations, including additions, changes, deletions, and user account updates.
• Contact financial institutions regarding outstanding and overdue requests.
• Assist financial institutions with conversion to more automated processing methods.
• Assist with identifying, resolving, and reporting operational errors.
• Occasionally work company-observed holidays, such as the day after Thanksgiving, Christmas Eve, the day after Christmas, and New Year's Eve.
• Perform other duties as assigned.

Requirements

• High school diploma required; college degree preferred.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Ability to obtain SSA Security Clearance as a condition of employment and continued employment.
• Ability to manage multiple priorities simultaneously, including customer support, issue resolution, participant outreach, and training activities.
• Strong attention to detail and commitment to delivering high-quality work.
• Excellent verbal and written communication skills.
• Ability to work effectively under pressure and meet established deadlines.

Working for you:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

Primary Location Base Pay Range: Home based-Illinois $42,400 - $70,800.

U.S. National Base Pay Range: $40,400 - $67,400. Geographic differentials may apply in some locations to better reflect local market rates.

Base Pay Range for CO is $40,400 - $67,400. Base Pay Range for IL is $42,400 - $70,800. Base Pay Range for Chicago, IL is $44,500 - $74,200. Base Pay Range for MD is $42,400 - $70,800. Base Pay Range for NY is $44,500 - $74,200. Base Pay Range for New York City is $48,500 - $80,900. Base Pay Range for Rochester, NY is $40,400 - $67,400. Base Pay Range for OH is $38,400 - $64,100. Base Pay Range for NJ is $47,740- $76,260.

Application deadline is 10/10/2026.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers: EEO Know Your Rights.