Support Specialist

Tampa-Housing-Authority; Tampa (FL); On-site; USD 36,000 - 42,000; Full time

Job summary

Tampa-Housing-Authority in Tampa, FL is seeking a Support Specialist to provide a wide range of administrative and clerical support, helping the agency serve customers and partners effectively and comply with regulatory reporting.

You will prepare letters and reports, manage records and databases, handle mail, schedule applicant meetings, and respond to inquiries from residents, landlords, staff, and the public with professionalism.

Qualifications

• High School graduation or GED equivalent.
• Six (6) months of experience in an office environment.
• Must be able to communicate effectively both orally and in writing.
• Must possess strong organizational and computer skills, including Microsoft Suite.

Responsibilities

• Organize and maintain hard copies and electronic files; maintain records and archiving of essential documents.
• Create letters, documents, and reports.
• Maintain and manage records and data in various programs (Word, Excel, File Vision, etc.).
• Assemble and mail verification forms, annual recertification packets, contracts, and other documents promptly.
• Schedule, notify, and conduct applicant meetings to assist applicants in completing forms.
• Handle and process all incoming mail for inspectors and distribute as necessary.
• Create and mail miscellaneous correspondence; generate address labels and mass/certified mailings.
• Answer telephone calls, greet visitors, and respond to inquiries from residents, landlords, staff, and the public in a professional manner.
• Support and assist supervisors and department staff to ensure efficient office operations.

Skills

Communication

Organizational skills

Microsoft Suite

Education

High School/GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Support Specialist

Full Time Tampa, FL, US

3 days ago Requisition ID: 1409

Salary Range: $18.60 To $18.60 Annually

Job Title: Support Specialist

Department: Assisted Housing

Reports To: Supervisor, Assisted Housing

FLSA: Non-Exempt

Job Overview:

Provides a wide range of administrative and clerical support to help THA be highly effective and efficient in the assistance it provides to its customers and partners; in the reports it makes to regulatory authorities; and in the service it provides to the public.

Responsibilities and Essential Duties:

• Organize and maintain hard copies and electronic files. Administer the maintenance, retention, storage, and archiving of essential records and files.
• Create letters, documents, and reports.
• Maintain and manage records and database information in various computer programs which may include Microsoft Word, Excel, File Vision, and others.
• Assemble and mail verification forms, annual recertification packets, contracts, and other documents in timely fashion.
• Schedule, notify and conduct applicant meetings for the purpose of assisting applicants in the completion and submission of forms and documents.
• Handle and process all incoming mail for the inspectors and distribute as necessary.
• Create and mail miscellaneous correspondence. Generate address labels and perform tasks necessary for mass mailings and certified mailings.
• Answer telephone, greet visitors and answer inquiries from residents, landlords, staff, and supervisors, and from the general public in a professional and courteous manner.

Required Qualifications:

• High School graduation or GED equivalent.

Experience:

• Six (6) months of experience in an office environment.

Specific skills:

• Must be able to communicate effectively both orally and in writing.
• Must possess strong organizational and computer skills, including Microsoft Suite.

Personal characteristics:

• Great people skills and the ability to be personable and professional
• Excellent organization and attention to detail.

Physical abilities:

• Must be able to remain in a stationary position 50% of the time.
• Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Clarity of vision at 20 inches or less. Ability to judge distances and spatial relationships to see objects where and as they actually are.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

Licenses:

• Insurable under the agency’s insurance policy.

This job description should not be interpreted to be all-inclusive. It is intended to identify the major responsibilities and requirements of this job classification. All incumbents may not perform all of the job duties listed; some incumbents may perform some duties which are not listed; and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.