Support Specialist

Socket.dev; Tampa (FL); On-site; USD 32,000 - 48,000; Full time

Job summary

Socket.dev in Tampa, FL, seeks a Support Specialist to provide administrative and clerical support for Assisted Housing. The role involves handling files, preparing letters and reports, and coordinating applicant meetings.

You will manage records across Word, Excel, and other systems, mail forms, and assist residents, landlords, staff, and inspectors with professional communications. A detail‑oriented, customer‑facing professional is essential.

Qualifications

• Must be able to communicate effectively both orally and in writing.
• Must possess strong organizational and computer skills, including Microsoft Suite.

Responsibilities

• Organize and maintain hard copies and electronic files. Administer the maintenance, retention, storage, and archiving of essential records and files.
• Create letters, documents, and reports.
• Maintain and manage records and database information in various computer programs which may include Microsoft Word, Excel, File Vision, and others.
• Assemble and mail verification forms, annual recertification packets, contracts, and other documents in timely fashion.
• Schedule, notify and conduct applicant meetings for the purpose of assisting applicants in the completion and submission of forms and documents.
• Handle and process all incoming mail for the inspectors and distribute as necessary.
• Create and mail miscellaneous correspondence. Generate address labels and perform tasks necessary for mass mailings and certified mailings.
• Answer telephone, greet visitors and answer inquiries from residents, landlords, staff, and supervisors, and from the general public in a professional and courteous manner.

Skills

Communication

Organization

Microsoft Suite

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Database software

Job description

Job Title: Support Specialist

Department: Assisted Housing

Reports To: Supervisor, Assisted Housing

FLSA: Non-Exempt

Job Overview:

Provides a wide range of administrative and clerical support to help THA be highly effective and efficient in the assistance it provides to its customers and partners; in the reports it makes to regulatory authorities; and in the service it provides to the public.

Responsibilities and Essential Duties:

• Organize and maintain hard copies and electronic files. Administer the maintenance, retention, storage, and archiving of essential records and files.
• Create letters, documents, and reports.
• Maintain and manage records and database information in various computer programs which may include Microsoft Word, Excel, File Vision, and others.
• Assemble and mail verification forms, annual recertification packets, contracts, and other documents in timely fashion.
• Schedule, notify and conduct applicant meetings for the purpose of assisting applicants in the completion and submission of forms and documents.
• Handle and process all incoming mail for the inspectors and distribute as necessary.
• Create and mail miscellaneous correspondence. Generate address labels and perform tasks necessary for mass mailings and certified mailings.
• Answer telephone, greet visitors and answer inquiries from residents, landlords, staff, and supervisors, and from the general public in a professional and courteous manner.

Required Qualifications:

Education level:

• High School graduation or GED equivalent.

Experience:

• Six (6) months of experience in an office environment.

Specific skills:

• Must be able to communicate effectively both orally and in writing.
• Must possess strong organizational and computer skills, including Microsoft Suite.

Personal characteristics:

• A positive, proactive attitude
• Great people skills and the ability to be personable and professional
• Excellent organization and attention to detail.

Physical abilities:

• Must be able to remain in a stationary position 50% of the time.
• Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Clarity of vision at 20 inches or less. Ability to judge distances and spatial relationships to see objects where and as they actually are.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

Licenses:

• Valid Florida Driver’s License.
• Insurable under the agency’s insurance policy.

This job description should not be interpreted to be all-inclusive. It is intended to identify the major responsibilities and requirements of this job classification. All incumbents may not perform all of the job duties listed; some incumbents may perform some duties which are not listed; and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.