Community Assistance Aide

Mid Florida Community Services, Inc.; Spring Hill (FL); On-site; USD 32,000 - 35,000; Full time

Benefits offered by this job

Vacation

Sick leave

PTO

Health benefits

Vision plan

Dental plan

403(b) retirement

Holidays

Pet insurance

Life insurance

LTD

AD&D

PSLF eligible employer

Job summary

Mid Florida Community Services, Inc. in Spring Hill, FL is seeking a Full Time Admin position to process and approve support services for low-income households. The role involves client intake, eligibility assessments, and coordinating solutions from federal/state programs.

The position offers benefits outlined by the agency, with a starting hourly rate of $15.50–$17.00 and a focus on accurate data entry, reporting, and compliance with funding directives.

Qualifications

• High school diploma or equivalent required.
• Minimum one year in social work or customer service.
• Valid Florida driver license and be insurable; ROMA certification within 1 year.

Responsibilities

• Answer phones and greet clients and visitors.
• Assess service needs and determine client eligibility for services.
• Prepare and maintain detailed household/service files.
• Adhere to funding allocations from Finance Department.
• Perform data entry on households and services; assist with reports.
• Conduct outreach for energy assistance programs.
• Gathers statistical information for State, Federal, and Agency reports.
• Follow You Thrive Florida policies and procedures.

Skills

Customer service

Data entry

Communication

Record keeping

Organization

Problem solving

Education

High School Diploma or equivalent

Tools

None

Job description

Job DetailsJob Location: Admin - Spring Hill - Spring Hill, FL 34606Position Type: Full TimeEducation Level: High SchoolSalary Range: $15.50 - $17.00 Hourly

POSITION SUMMARY:

Responsible work involving the processing and approval of low-income households for support services funded through federal and state programs.

Full Time Position- Benefits Eligible:

• Vacation
• Sick
• PTO
• Employer paid health benefits
• Vision & Dental Plans
• 403B retirement
• 14 company paid holidays
• Pet Insurance
• Basic $30,000 Life Insurance Policy
• Long-Term Disability Insurance (LTD)
• Accidental Death and Dismemberment Insurance (AD&D)
• Public Service Loan Forgiveness Qualified Employer.

ESSENTIAL JOB FUNCTIONS:

• Answer phone and warmly greets clients and visitors as they arrive at the Agency
• Accepts applications, interviews clients, assesses service needs and determines client eligibility for services. Coordinates the most effective solution for their needs utilizing available programs and community resources.
• Prepares and maintains detailed files with household and service data as required by the program or service.
• Adheres to the funding allocations provided by the Finance Department.
• Performs data entry on households served and service information as prescribed by the funding source to generate reports. Assists with report preparation.
• Conducts outreach activities for the Emergency Home Energy Assistance Program Low-Income Home Energy Assistance Program.
• Gathers statistical information for State, Federal and Agency Reports.
• Uses and follows the policies/procedures of You Thrive Florida, including but not limited to Personnel Policies, Occupational Health and Safety policies, payroll policies/practices, etc.

NON-ESSENTIAL/SECONDARY FUNCTIONS:

Performs any additional duties as directed or assigned by supervisor, management staff, program director or You Thrive Florida management staff.This description is intended to convey information essential to understanding the scope of the position and is not intended to be an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with the position.

Qualifications

JOB STANDARDS:

Education: High school graduate or equivalent.

Experience: Minimum one year in social work or customer service environment.

Licenses & Certifications: Valid Florida Driver license and be insurable by company’s current insurance carrier. Subject to federal, state and local legal requirements/background checks/clearance for working with vulnerable populations. Within 1 year of employment obtain the Results Oriented Management and Accountability (ROMA) certification.

CRITICAL SKILLS, ABILITIES, & EXPERTISE:

Physical Requirements:

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position. Talking, standing, sitting, squatting, kneeling, use of fingers, arms, hands, legs, walking, stretching/reaching, handling, grasping, climbing, bending at the waist, turning, balancing, pushing, pulling, use of depth perception, carrying and lifting (up to 65 lbs.), and driving are constant. Good eyesight (correctable) and hearing (correctable) are essential.

Equipment:

Computer, facsimile, copy machine, calculator, switchboard, multi-line phone and other small office equipment and vehicle.

Skills & Expertise:

Knowledge of available community resources. Ability to accurately perform data entry tasks. Ability to effectively communicate orally and in writing. Ability to perform mathematical computations. Ability to deal effectively with people. Ability to work with limited direction. Skill in organizing and maintaining accurate records/files.

ENVIRONMENTAL JOB FACTORS:

Job Location:

Hernando or Pasco county offices.

Work Environment:

While performing the responsibilities of the position, these work environment characteristics are representative of the environment the employee will encounter. Office environment and working with others frequently. Working with office equipment is frequent.

Please see the link below to the new Care Provider Background Screening Clearinghouse Education and Awareness website. This site was implemented under the directive of HB 531 (2025). As part of these requirements, each specified agency must include a clear and conspicuous link to the webpage on its website and provide the link in all job vacancy advertisements and posts by the qualified entity.

https://info.flclearinghouse.com