Support Specialist

Harris Computer; New Mexico; On-site; USD 65,000 - 75,000; Full time

Job summary

Harris Computer is seeking an experienced support professional to drive customer success across FA2 and Prosoft platforms. The role emphasizes AI agent development using RAG, technical phone support, and revenue opportunity identification.

Ideal candidates have 2+ years in technical or customer-service environments, excellent communication, and a proactive, independent work style. The position offers competitive pay and growth within a dynamic tech environment.

Qualifications

• Advanced understanding of AI agent and chatbot creation using RAG to enhance FA2 and Prosoft.
• Technical phone support to customers.
• Learning, understanding, implementing and training on FA2 and Prosoft.
• Identification and communication of additional revenue streams/opportunities.
• Providing regular and timely status reports and progress of assigned work to the Manager of Support Services.
• 2+ years' experience in technical environment and/or customer service fields desired.
• Excellent interpersonal, written, and oral communication skills.
• Excellent listening skills and the ability to ask probing questions, understand concerns, overcome objections and resolve problems.
• Strong work ethic and self-starter, ability to work independently and as a team player.
• Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
• Must possess professional and friendly attitude and be able to quickly develop a rapport with clients over the phone.
• Payroll and AP knowledge preferred.
• Accounting knowledge will set a candidate apart.
• Strong analytical and problem-solving skills

Skills

Action Oriented

Approachability

Customer Focus

Communicative

Strong Listening Skills

Patience

Peer Relationships

Technical Oriented and Adaptability

Time Management

AI/Chatbot RAG

Payroll & AP Knowledge

Accounting Knowledge

Job description

Job Description

Core responsibilities of the position include, but are not limited to, the following:

• Action Oriented
• Approachability
• Customer Focus
• Communicative
• Peer Relationships
• Technical Oriented and Adaptability
• Time Management

Competencies

Core responsibilities of the position include, but are not limited to, the following:

• Action Oriented
• Approachability
• Customer Focus
• Communicative
• Strong Listening Skills
• Patience
• Peer Relationships
• Technical Oriented and Adaptability
• Time Management

Required Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Advanced understanding of AI agent and chatbot creation using RAG methodology to further enhance the implementation of chatbots for FA2 and Prosoft
• Technical phone support to customers.
• Learning, understanding, implementing and training on FA2 and Prosoft.
• Identification and communication of additional revenue streams/opportunities.
• Providing regular and timely status reports and progress of assigned work to the Manager of Support Services.
• 2 + years' experience in technical environment and/or customer service fields desired.
• Excellent interpersonal, written, and oral communication skills.
• Excellent listening skills and the ability to ask probing questions, understand concerns, overcome objections and resolve problems.
• Strong work ethic and self-starter, ability to work independently and as a team player.
• Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
• Must possess professional and friendly attitude and be able to quickly develop a rapport with clients over the phone.
• Payroll and AP knowledge preferred.
• Accounting knowledge will set a candidate apart.
• Strong analytical and problem-solving skills

Salary

Salary range: $65,000 - $75,000 USD per year.