Support Specialist

The Salvation Army North & Central Illinois Division; Michigan; On-site; USD 30,000 - 40,000; Full time

Job summary

The Salvation Army North & Central Illinois Division is seeking staff to maintain a safe and orderly recovery environment for clients. Responsibilities include supervising clients, managing safety protocols, and documenting behavioral issues.

A high school diploma is required, along with authorization to work in the U.S. Experience with substance abuse populations is preferred. This role involves critical crisis management and requires police clearance and a TB test.

Qualifications

• Ability to assess, defuse, and bring resolution to abnormal situations.
• Experience with substance abuse or mental health population preferred.
• TB Test and police clearance required.
• Authorization to work in the United States.
• Working knowledge of HIPAA preferred.

Responsibilities

• Maintain a safe and orderly recovery environment for clients.
• Provide oversight and security of clients.
• Investigate and report serious occurrences during shifts.
• Participate in staff development sessions.

Skills

Crisis management

Substance abuse understanding

Client supervision

Attention to detail

Education

High School Diploma or equivalent

Job description

Overview

Purpose Maintain a safe and orderly recovery environment for clients, staff, visitors and guests.

Summary Observe people, places, events, and report or correct situations detrimental to the status quo.

Responsibilities

• Present a positive, courteous, professional role model at all times
• Provide for the safety, comfort, and security of clients by maintaining order and discipline through the enforcement of all house rules
• Regularly perform urine screens, client room and property searches, and document findings in SAM
• Document all client behavioral issues and concerns in SAM for therapist review
• Give oversight to clients regarding their assigned chores and duties
• Investigate all serious occurrences/issues that take place during the shift and immediately report to Supervisor and Therapist
• Assist in intake process through searching, laundering and inventorying personal property
• Supervise and direct clients during fire, bomb threats, and tornado drills and events
• Oversee clients during meal times and smoke breaks
• Accompany and supervise clients during outside and specified inside activities
• Maintain client sign out sheet ensuring that individuals are signing on and off the property
• Report in writing on maintenance work order forms all things requiring repair
• Clean beds of clients after discharge
• Participate in all face-to-face and electronic staff development sessions as required

Qualifications

• Ability to assess, defuse and bring resolution to abnormal situations
• Experience with substance abuse or mental health population preferred
• TB Test and police clearance
• Authorization to work in the United States
• Working knowledge of HIPAA preferred

Education/Experience

• High School Diploma or equivalent