Client Care Specialist

addictionrecoverycare; Saint Catharine (KY); On-site; USD 38,000 - 52,000; Full time

Job summary

Addiction Recovery Care, LLC is hiring a Client Care Specialist to support client care and satisfaction within our rehabilitation program. The role involves orientation of new clients, coordinating with medical and admission staff, and ensuring a secure and supportive facility environment.

The position emphasizes multitasking, professional interaction with staff and clients, and participation in required trainings.

Qualifications

• High School Diploma or GED required.
• Healthcare experience preferred.
• Substance abuse experience preferred.

Responsibilities

• Acts as a liaison to clinical and admission staff and other departments.
• Assists nursing staff during medication passes and ensures safety protocols.
• Monitors campus safety and security through patrolling and video surveillance as directed.
• Completes daily security checklists and supports daily facility operations.
• Maintains a safe recovery environment and assists in transitions to/from detox.
• Performs follow-ups with referral sources and aids in writing progress reports.

Skills

Attention to detail

Communication

Professional interaction

Education

High School Diploma or GED

Job description

Position Summary

We are hiring a Client Care Specialist for our growing team! The Client Care Specialists are essential in the assistance of client care and satisfaction to the rehabilitation program. The Client Care Specialist assists in the orientation and satisfaction of persons served/clients during and after persons served/client admission to the program, and ensures support to Security and Medical departments.

Key Responsibilities

• Acts as a liaison to all areas of persons served/client care, medical staff, admission staff, nursing staff and clinical staff.
• Assists nursing staff during medication passes.
• Ensures general safety and security of campus facilities and grounds by observation and patrolling interior and exterior areas on foot and in a vehicle.
• Monitors video surveillance footage and responds to any security‑related concerns in a timely manner.
• Completes a daily security checklist per shift when assigned.
• Supports daily operations within the facility (clinical groups, meeting attendance, med pass).
• Monitors and maintains a safe recovery environment within the facility and living quarters.
• Directly assists and supports Medical, Admission, Nursing, and Clinical staff ensuring a seamless transition for persons served/clients to and from detox.
• Performs follow‑ups to persons served/client referral sources as directed by supervisor.
• Develops and assists in the ongoing timely preparation of accurate written reports which detail and monitor individual progress against monthly, quarterly and annual goals and will also participate in the presentation of reports when applicable.
• Orient the client upon admission.
• Multitasks with attention to detail.
• Must have the ability to interact with staff and clients in a professional manner.
• Participate in staff and state regulatory training as required.
• Communicate with the applicable departments and assist in ensuring the safety of the persons served/clients.
• Drug screen persons served/clients, aids in self‑administering medication, and measures persons served/client vital signs.
• Adhere to program policies and procedures while maintaining a professional code of ethics.

Key Experience and Education Needed

• High School Diploma or GED.
• Healthcare experience preferred.
• Substance abuse experience preferred.

Other Qualifications to be Considered

• Appropriate State and Federal Clearances.
• Valid driver's license required.

Benefits

ARC full‑time employees enjoy very attractive benefits packages for employees and their families to include health, dental, vision, life insurance, a wide array of ancillary insurance products for life’s needs, 401(k) plan with company matching, and to ensure the work‑life balance – generous paid vacation, sick, holiday and maternity/paternity leave policies.

Equal Opportunity Employer

Addiction Recovery Care, LLC and its affiliated entities are an equal opportunity employer.

ADA Disclaimer

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case‑by‑case basis.