Support Specialist

HopeWest; Grand Junction (CO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

PTO & medical leave

403B match

Job summary

HopeWest is seeking a Support Specialist to handle on-site, full-time front-desk and call-center duties in Grand Junction, CO. You will welcome participants, families, referral sources, vendors, and community members, delivering compassionate, professional service in a fast-paced environment.

The role requires managing telephone calls, identifying needs, routing requests, and ensuring timely communication. A high school diploma and healthcare support experience are expected, with opportunities

Qualifications

• Knowledge of healthcare office operations and confidentiality requirements, including HIPAA.
• Strong verbal, written, and interpersonal communication for professional customer service.
• Proficiency with Microsoft Office, EMR systems, and office technology; ability to learn new software.

Responsibilities

• Answer and manage incoming calls; identify caller needs.
• Provide accurate information within scope and route calls to the appropriate person or department.
• Ensure messages and follow-up needs are communicated promptly and accurately.

Skills

Customer service

Phone support

HIPAA knowledge

MS Office & EMR

Scheduling & data entry

Communication

Education

High school diploma or equivalent

Tools

MS Office

EMR systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Support Specialist

Regular Full-Time Grand Junction, CO, US

5 days ago Requisition ID: 2210

Salary Range: $18.07 To $20.00 Hourly

Support Specialist, PACE

Schedule: Monday-Friday, 8:00am-5:00pm

This position is on-site in Grand Junction, CO

The Support Specialist serves as a primary point of contact for individuals calling and plays an important role in creating a welcoming, compassionate, and professional experience for participants, families, referral sources, vendors, and community members.

Support Specialist, PACE

Schedule: Monday-Friday, 8:00am-5:00pm

This position is on-site in Grand Junction, CO

The Support Specialist serves as a primary point of contact for individuals calling and plays an important role in creating a welcoming, compassionate, and professional experience for participants, families, referral sources, vendors, and community members.

This position is primarily responsible for answering and managing incoming telephone calls, identifying caller needs, providing accurate information within the scope of the role, routing calls to the appropriate individual or department, and ensuring messages and follow-up needs are communicated promptly and accurately.

What is PACE?

PACE or Program of All-inclusive Care for the Elderly is a federal and state funded program that provides comprehensive, coordinated, and proactive whole-person care to help maintain and improve seniors' health so they can live safely in their homes. There are 180 PACE programs, serving more than 80,700 participants in 33 states.

Minimum Qualifications

• High school diploma or equivalent required.
• Minimum of one (1) year administrative support, healthcare, or related experience required.
• Valid Colorado driver's license, adequate automobile insurance, and unlimited access to reliable transportation maintained throughout employment.
• Experience with audits, accreditation, or regulatory environments is a plus.

Knowledge, Skills & Abilities

• Knowledge of administrative support functions, healthcare office operations, and confidentiality requirements, including HIPAA.
• Strong verbal, written, and interpersonal communication skills with the ability to provide professional customer service to patients, families, staff, and community partners.
• Proficiency with Microsoft Office, electronic medical record (EMR) systems, and office technology, with the ability to quickly learn new software applications.
• Strong organizational, time management, and multitasking skills with the ability to prioritize competing responsibilities in a fast-paced environment.
• Demonstrated attention to detail and accuracy in documentation, scheduling, data entry, and administrative processes.
• Ability to exercise sound judgment, maintain confidentiality, solve routine problems, and work independently while collaborating effectively with interdisciplinary teams.
• Ability to adapt to changing priorities while consistently demonstrating professionalism, accountability, and HopeWest's mission and values.

Why Join Us?

• Pay range starting at $18.07-$20.00 per hour, depending on experience.
• Meaningful work that supports quality care.
• Collaborative and mission-driven culture.
• Opportunities for professional growth and development.
• UMR health, Delta Dental, VSP Vision insurance effective the month following a start date.
• Immediately begin accruing PTO and medical leave.
• Colorado Family and Medical Leave Insurance (FAMLI) program.
• Up to 3% match on 403B Retirement.
• Employer paid life insurance and Employee Assistance Program
• The opportunity to make a positive impact on patients, families, employees, and the community.

Together, through creativity, volunteerism, and philanthropy we change the experiences of aging, illness, and grief – one family at a time.

HopeWest honors our service members and encourages veterans to apply.

This position will be open until filled.