Support Services Supervisor - Referrals

LCH Lab. Corp. of America Holdings; Dublin (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

STD/LTD

401(k)

PTO / FTO

Tuition Reimbursement

Employee Stock Purchase Plan

Job summary

Labcorp in Dublin, OH is seeking an Operations Lead to coach entry-level staff, manage daily workflow, and ensure quality output. You will monitor productivity and collaborate with cross‑functional teams to meet turnaround times while maintaining compliance with SOPs and QA standards.

Responsibilities include analyzing data in Excel, identifying trends, and driving process improvements to reduce errors and rework in a high‑volume laboratory environment.

Qualifications

• High school diploma or GED required.
• Associate’s degree in science, healthcare, or business preferred.
• 1 year supervisory or leadership experience preferred.
• Experience in a laboratory, healthcare, manufacturing or warehouse environment is a plus.

Responsibilities

• Lead, coach, and develop entry-level staff to drive accountability and performance.
• Maintain floor presence to support workflow, remove barriers and ensure quality output.
• Manage daily workflow, staffing, and coverage to meet turnaround time and volume demands.
• Monitor productivity, quality, and referral shipment metrics and address gaps in real time.
• Make timely decisions and adjust quickly to changing volumes and priorities.
• Troubleshoot and resolve operational issues, including missing or delayed specimens; escalate when needed.
• Ensure compliance with DOT/IATA, SOPs, policies and quality standards.
• Perform quality checks and maintain QA documentation.
• Analyze operational data using Excel or dashboards to identify trends and drive decisions.
• Identify and drive process improvements to increase efficiency, quality and reduce errors.

Skills

Leadership

Communication skills

Microsoft Office

Color blindness test

Education

High school diploma or GED

Associate’s degree in science, healthcare, or business

Tools

Microsoft Excel

Dashboards

Job description

Job Responsibilities

• Lead, coach, and develop entry-level staff; drive accountability and performance
• Maintain strong floor presence to support workflow, remove barriers and ensure quality output
• Manage daily workflow, staffing, and coverage to meet turnaround time and volume demands
• Monitor productivity, quality, and referral shipment metrics (accuracy, TAT, delays, rework); address gaps in real time
• Make timely decisions and adjust quickly to changing volumes and priorities
• Troubleshoot and resolve operational issues, including missing, delayed or rejected specimens;escalate when needed
• Ensure compliance with DOT/IATA, SOPs, policies and quality standards
• Perform quality checks and maintain QA documentation
• Analyze operational and referral performance data using Excel or dashboards to identify trends and drive decisions
• Identify and drive process improvements to increase efficiency, quality and reduce errors/rework
• Collaborate with cross‑functional teams and referral partners to improve service levels
• Demonstrate ownership by driving results and maintaining operational consistency

Minimum Qualifications

• High school diploma or GED
• 3 or more years of experience in a laboratory, healthcare, manufacturing or warehouse environment

Preferred Qualifications

• Associate’s degree in science, healthcare, or business
• 1 year or more of experience in a clinical laboratory
• 1 year or more of supervisory or leadership experience

Additional Job Standards

• Understanding of laboratory operations, policies, and procedures
• Experience working in a high‑volume laboratory environment
• Strong computer skills, including proficiency with Microsoft Office applications
• Ability to work independently and collaboratively within a team environment
• Strong attention to detail with the ability to manage multiple priorities
• Proven problem‑solving and decision‑making skills, with the ability to resolve issues in real time
• Ability to lead, coach and develop frontline employees while fostering accountability and high performance
• Strong written and verbal communication skills
• Flexibility to work extended hours, weekends or alternate shifts as business needs require
• Ability to meet the physical requirements of the position
• Able to pass a standardized color blindness test

Pay Range

$60,000–$80,000

Benefits

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.

Equal Opportunity Employer

Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

Accessibility

We encourage all to apply. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility.