Support Services Supervisor

Liberty Resources, Inc.; City of Syracuse (NY); On-site; USD 59,000 - 75,000; Full time

Benefits offered by this job

Collaborative team atmosphere

Quality clinical supervision

Career growth opportunities

Paid time off

Family friendly workplace

Medical/dental/vision coverage

401(k) retirement plan

Job summary

Liberty Resources is seeking a Support Services Supervisor for its Integrated Health Care Clinic in Syracuse, NY. You will lead TCM, Peer Support, and Skill Building staff to ensure timely, person-centered access and integration with clinical teams.

The role requires supervision experience, QHP/CASAC/PSP eligibility, and a commitment to quality and regulatory standards. Salary is $70,000 annually with a comprehensive benefits package.

Qualifications

• Qualified Health Professional (QHP) or eligibility for CASAC / PSP certification.
• PSP eligibility requires at least 1 year of supervisory experience with peers.
• Agency covers 20-hour training and exam costs.
• At least 2 years experience in behavioral health, care management, or related fields.
• Experience supervising staff and coordinating daily operations is preferred.
• Experience with Peer Support, TCM, Skill Building, or care coordination preferred.
• Experience with documentation, quality improvement, or regulatory requirements preferred.
• Valid driver's license and access to a personal vehicle.

Responsibilities

• Provide leadership, supervision, coaching, and professional development for TCM, Peer Support, and Skill Building staff.
• Oversee SDA operations and patient access continuum from intake to connection with services.
• Monitor productivity, quality, compliance, documentation, and patient experience metrics.
• Collaborate with clinical teams and partners to coordinate care and remove barriers.
• Evaluate workflows and implement process improvements to boost efficiency.
• Participate in recruitment, onboarding, trainings, and leadership activities.

Skills

Leadership

Supervision

Coaching

Staff development

Job description

Liberty Resources is currently seeking a Support Services Supervisor to work in our Integrated Health Care Clinic in Syracuse, NY.

Support Services Supervisor Position Summary

Under the direction of the Clinic Site Director, the Support Services Supervisor oversees the daily operations of Targeted Case Management (TCM), Peer Support, Skill Building, and Same Day Access (SDA) services. This role ensures timely, person-centered access to care while coordinating non-clinical support services with clinical teams to promote integrated, high-quality service delivery.

Support Services Supervisor Job Responsibilities

• Provide leadership, supervision, coaching, and professional development for Targeted Case Management (TCM), Peer Support, and Skill Building staff to promote high-quality, person-centered service delivery.
• Oversee Same Day Access (SDA) operations and the patient access continuum, ensuring timely intake, scheduling, engagement, and connection to behavioral health and support services.
• Monitor productivity, access, quality, compliance, documentation, and patient experience metrics to ensure adherence to agency, CCBHC, Medicaid, and regulatory standards.
• Collaborate with clinical teams, internal departments, and community partners to coordinate care, resolve barriers, and improve patient access, engagement, and continuity of care.
• Evaluate workflows, implement process improvements, and support quality assurance initiatives to enhance operational efficiency and service outcomes.
• Participate in recruitment, onboarding, staff meetings, required trainings, leadership activities, and other duties as assigned while ensuring safe, compliant program operations.

Support Services Supervisor Qualifications

• Candidates must qualify as a Qualified Health Professional (QHP), hold a current CASAC, or be eligible for Peer Supervision Professional (PSP) certification.
• PSP eligibility includes at least one year of supervisory experience, with at least six months supervising peer professionals or working on a team that includes peers.
• The agency will pay for the required 20-hour training and certification exam.
• At least two years of experience in behavioral health, substance use services, care management, peer services, community-based services, human services, or a related field.
• Experience supervising or leading staff, including coaching, training, supporting performance, coordinating work, or overseeing day-to-day operations.
• Experience with Peer Support, Targeted Case Management, Skill Building, care coordination, patient access, or similar behavioral health services preferred.
• Experience with documentation, quality improvement, performance monitoring, or regulatory requirements preferred.
• Valid driver's license and use of a personal vehicle as required.
• Salary: $70,000.00 annually.

We Offer

• A Collaborative and Supportive Team Atmosphere
• Access to Quality Clinical Supervision
• Opportunities to Enhance Clinical Growth and Advancement
• Competitive Compensation and Paid Time Off package
• Family Friendly Workplace
• Medical/Dental/Vision Coverage
• 401(k) Retirement Saving Plan

Liberty Resources is committed to creating a diverse inclusive environment and is proud to be an equal opportunity employer.

Liberty Resources offers equal employment opportunities to all persons without regard to race, color, ethnicity, religion, sex, sexual orientation, national origin, age, marital status, physical or mental disability, parental status, housing status, source of income or military status, in accordance with applicable federal, state and local EEO law.

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