Support Services Specialist - Onsite Sugar Land

GetixHealth; Houston (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

GetixHealth in Houston, TX is seeking an administrative clerical professional to support client accounts in a healthcare receivables environment. You will verify balances, post payments, and coordinate with IT and client contacts to resolve file issues, following established policies.

The role requires at least a high school diploma, 1 year of clerical or administrative experience, and strong Excel and PC skills.

Qualifications

• 1 year clerical or administrative experience required.
• Healthcare receivables or insurance experience preferred.
• High school diploma or GED required.

Responsibilities

• Access client's systems, databases, and other system applications or contact the client directly to verify account balances and make necessary adjustments according to established policies and procedures
• Review payments received and apply appropriate amount to account, ensuring client has approved amount that is posted
• Coordinate with Information Technology department to identify client file issues
• Maintain good relationships with client contacts as well as areas of support
• Address client's inquiries through various forms of communication (e.g., phone, email, etc.) according to established policies and procedures, escalating inquiries as needed to a supervisor

Skills

Interpersonal skills

Written communication

Verbal communication

PC proficiency

Excel experience

Confidentiality

Organizational skills

Education

High School diploma or GED

Job description

Description

• Position Responsibilities Access client's systems, databases, and other system applications or contact the client directly to verify account balances and make necessary adjustments according to established policies and procedures
• Review payments received and apply appropriate amount to account, ensuring client has approved amount that is posted
• Coordinate with Information Technology department to identify client file issues
• Maintain good relationships with client contacts as well as areas of support
• Address client's inquiries through various forms of communication (e.g., phone, email, etc.) according to established policies and procedures, escalating inquiries as needed to a supervisor

Education and Experience

• High School diploma or GED certificate or equivalent in relevant work experience desired.
• Minimum 1-year Clerical Or Administrative Experience Required.
• Previous insurance or healthcare receivables experience preferred.
• Ability to maintain the highest level of confidentiality.
• Proficient personal computer skills.
• Excellent interpersonal, written and oral communication skills.

Work environment / Physical requirements

• Work environment is an office location.
• The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone
• Must have excel exp.

Additional Notes

• This role profile is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position

ARstrat is an equal employment opportunity employer.