Support Services Specialist - Onsite Sugar Land

ARStrat LLC; Sugar Land (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

ARStrat LLC, based in Houston, TX, is seeking an Administrative/Support professional to manage client accounts, verify balances, and perform standard clerical tasks in line with policy.

This role requires 1+ year of clerical experience, proficiency in MS Office, and strong confidentiality with excellent written and verbal communication skills. Office environment; insurance receivables experience preferred.

Qualifications

• High School diploma or GED or equivalent.
• 1+ year of clerical or administrative experience.
• Healthcare receivables or insurance experience preferred.
• Ability to maintain the highest level of confidentiality.
• Proficient in basic PC skills (MS Office).
• Excellent interpersonal, written and oral communication skills.

Responsibilities

• Access client systems, databases, and other applications to verify balances and adjust records per policy.
• Review payments received and apply amounts to accounts with client approval on postings.
• Coordinate with IT to identify and resolve client file issues.
• Maintain positive relationships with client contacts and internal support teams.
• Address inquiries via phone or email and escalate when needed to a supervisor.

Skills

Interpersonal skills

Communication skills

Computer skills

Confidentiality

Office equipment

Education

High School diploma or GED

Tools

Excel

Job description

Job Category : Administrative/Support

Requisition Number : SUPPO002102

• Posted : August 11, 2026
• Full-Time

Locations

Showing 1 location

Houston, TX 774783493, USA

Description

Job Description:

• Access client's systems, databases, and other system applications or contact the client directly to verify account balances and make necessary adjustments according to established policies and procedures
• Review payments received and apply appropriate amount to account, ensuring client has approved amount that is posted
• Coordinate with Information Technology department to identify client file issues
• Maintain good relationships with client contacts as well as areas of support
• Address client's inquiries through various forms of communication (e.g., phone, email, etc.) according to established policies and procedures, escalating inquiries as needed to a supervisor

Requirements

Education and Experience

• High School diploma or GED certificate or equivalent in relevant work experience desired.
• Minimum 1-year clerical or administrative experience required.
• Previous insurance or healthcare receivables experience preferred.
• Ability to maintain the highest level of confidentiality.
• Proficient personal computer skills.
• Excellent interpersonal, written and oral communication skills.

Work environment / Physical requirements

• Work environment is an office location.
• The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone
• Must have excel exp.

Additional Notes

This role profile is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position

ARstrat is an equal employment opportunity employer.

Qualifications

Behaviors

Required

Dedicated

Devoted to a task or purpose with loyalty or integrity

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Team Player

Works well as a member of a group

Motivations

Required

Goal Completion

Inspired to perform well by the completion of tasks

Self-Starter

Inspired to perform without outside help

Education

High School or better.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.