Support Services Specialist

Oxford Public Library; Michigan; On-site; USD 17,000 - 24,000; Part time

Job summary

Oxford Public Library is seeking a part-time Support Services assistant to register patrons, manage circulation, and handle charges. This role emphasizes exceptional customer service as the first point of contact during library visits.

The position offers average 20 hours per week with some evenings and weekends, and pays $15.00 per hour. Sick and vacation time are prorated based on hours worked.

Qualifications

• One (1) year of public library and/or customer service experience is desired, but is not a required requisite to qualify for this position.
• Desirable: Public library experience in circulation or support services is desired, but is not a required requisite to qualify for this position.

Responsibilities

• Register patrons to permit them to borrow books, periodicals, and other library materials.
• Charge and discharge library materials, collect patron fees and charges.
• Direct patrons to appropriate personnel or departments.
• Provide information in response to inquiries about patron accounts and services and handle complaints.

Skills

Customer service

Job description

Desirable: Public library experience in circulation or support services is desired, but is not a required requisite to qualify for this position.

Experience: One (1) year of public library and/or customer service experience is desired, but is not a required requisite to qualify for this position.

Nature of the Work

As a member of the Library’s Support Services Team, this individual reports to the Director of Support Services and is charged with registering patrons to permit them to borrow books, periodicals, and other library materials, charging and discharging library materials, collecting patron fees and charges, and directing patrons to appropriate personnel or departments. In many cases, this is the library patron’s first and last contact during a typical library visit, therefore requiring exceptional customer service skills and attention to detail.

This position requires examining, analyzing, and evaluating facts and circumstances surrounding individual problems, situations or transactions, and determining actions to be taken within the limits of standard, library policies, or accepted practices. Interaction with patrons to provide information in response to inquiries about patron accounts and services and to handle and resolve complaints is also part of this position. This individual plans and prioritizes work and is expected to solve problems by adapting methods or interpreting instructions.

Hours

Average 20 hours weekly, including some evenings and weekends.

Current Schedule: Mondays 9 to 3; Wednesdays 9 to 2; Thursdays 3 to 9; Saturdays 9:30 to 5 (every other); Sundays 1 to 5 (1 per month, September - May)

$15.00

Paid hourly

Prorated (based on hours worked) sick and vacation time.

Application Deadline

1 opening.