Support Services Manager - Full Time - Exempt (BL24)

ECS; San Jose (CA); On-site; USD 83,935 - 87,712; Full time

Job summary

ECS is seeking a Program Supervisor for the Support Services program in San Jose, CA. You will lead a team, oversee staffing, training, and performance evaluations, and ensure contract compliance and reporting.

The role involves budgeting, collaboration with partnering agencies, and maintaining rigorous documentation, with emphasis on crisis intervention and serving homeless and low-income individuals. A Master’s degree and related licensure are strongly preferred.

Qualifications

• Requires Master's degree in psychology, counseling, social work, or related field.
• Minimum two years supervisory experience.
• Experience with homeless and low-income populations; mental health/substance use background preferred.
• Strong administrative and organizational skills due to extensive documentation.
• Excellent interpersonal, oral, and written communication skills.
• Proficient with electronic health records (EHR) systems.

Responsibilities

• Develop and oversee the Support Services program in collaboration with partnering agencies.
• Build and manage an effective team, including hiring, training, and evaluations.
• Create program structure and complete required documentation to support goals.
• Supervise staff, conduct clinical supervision, schedule shifts, and manage payroll.
• Ensure contract compliance, achieve service outcomes, and manage the program budget.

Skills

Supervisory experience

Administrative skills

Interpersonal communication

Crisis intervention

Group facilitation

Documentation skills

Emergency response

Education

Master's degree in psychology, counseling, social work, or related field

Tools

Electronic Health Records (EHR)

Job description

Job Location: Branham Lane, San Jose, CA 95136.
Position Type: Full Time.
Salary Range: $83,935 - $87,712.

Primary Duties and Responsibilities

• Develop and oversee the Support Services program, collaborating with partnering agencies.
• Build and manage an effective team, including hiring, training, performance evaluations, and progressive discipline.
• Create program structure and complete all required documentation to support program goals.
• Supervise the Support Services staff, conduct regular clinical supervision, schedule shifts, and manage payroll.
• Ensure contract compliance, attain successful service outcomes, adhere to reporting protocols, and manage the program budget.

Qualifications

• At least two years of supervisory experience is required.
• Masters Degree in psychology, counseling, social work, or related field strongly preferred.
• Licensed Marriage Family Therapist (MFT) or Licensed Clinical Social Worker (LCSW) strongly preferred.
• Experience working with homeless and low-income individuals, with specialized background in mental health, substance abuse, domestic violence, HIV/AIDS, or child welfare preferred.
• Strong administrative and organizational skills required due to extensive documentation and paperwork.
• Excellent interpersonal, oral, and written communication skills.
• Strong computer skills, including proficiency with electronic health records.
• Ability to assess and respond quickly to medical emergencies, conflict resolution, and resident emergencies, with knowledge of crisis intervention techniques and community resources.
• Experience facilitating support groups and other group activities.

Other

• Must secure finger image screening and annual TB screening.
• Must meet physical requirements, including long periods at a desk or computer workstation and lifting up to 25 lbs.

Mission Essential

• Demonstrate behavior that supports the organization’s mission, vision, and values.
• Adhere to all program, funder, and organizational policies and procedures.
• Communicate effectively and model integrity, fairness, and ethical business practices.

ECS offers industry-leading healthcare benefits to support your physical and mental well-being.

ECS will consider for employment qualified applicants with arrest and conviction records as consistent with San Francisco’s Fair Chance Ordinance.

ECS values a workplace where every individual is respected, supported, and given equal opportunity to thrive. We are an equal opportunity employer dedicated to creating a welcoming and inclusive environment for all.