Support Services Manager

ECS; San Francisco (CA); On-site; USD 84,154 - 87,941; Full time

Benefits offered by this job

Industry leading healthcare benefits

Supportive work environment

Equal opportunity workplace

Job summary

ECS is seeking a Support Services Manager in San Francisco, responsible for developing and overseeing critical support services, collaborating with agencies, and managing a team. Candidates should have a Master’s Degree in a relevant field and at least two years of supervisory experience.

This role requires strong organizational and interpersonal skills, as well as expertise in crisis intervention. ECS values inclusivity and offers industry-leading healthcare benefits.

Qualifications

• At least two years of supervisory experience.
• Experience with homeless and low-income individuals.
• Strong administrative and organizational skills.

Responsibilities

• Oversee the Support Services program and collaborate with agencies.
• Conduct clinical supervision and process payroll.
• Ensure contract compliance and manage program budget.

Skills

Supervisory experience

Interpersonal skills

Computer skills

Crisis intervention techniques

Organizational skills

Education

Master’s Degree in psychology, counseling, social work, or related field

Licensed Marriage Family Therapist (MFT) or Licensed Clinical Social Worker (LCSW)

Job description

Job Details

Job Location: 1066 Mission Street - San Francisco, CA 94103

Position Type: Full Time

Salary Range: $84,157.59 - $87,941.00

Job Category: Nonprofit - Social Services

Salary for External Candidates: $84,154 - $85,416

Salary for Internal Candidates: $86,678 - $87,941 (Based on Longevity)

Primary Duties and Responsibilities

The Support Services Manager (SSM) is responsible for developing and overseeing the Support Services program. This includes collaborating with partnering agencies, building an effective team, creating program structure, and completing the required documentation needed in order to accomplish this. The SSM oversees and coordinates the social work provided to residents and supervises the Support Services staff, which includes conducting regular clinical supervision, scheduling shifts, participating in hiring and termination, processing payroll, completing personnel documentation, completing employee performance evaluations according to schedule, and monitoring the completion, accuracy, and submission of all required paperwork submitted by the Support Services staff. The SSM is also responsible for ensuring contract compliance, attaining successful service objective outcomes, adhering to reporting protocols and schedules, and managing a program budget. The Support Services Manager will play a crucial role in leading the Services team in their role in the rent‑up and resident‑stabilization process for this property.

Qualifications

• At least two years of supervisory experience is required.
• A Master’s Degree in psychology, counseling, social work, or related field is strongly preferred.
• Licensed Marriage Family Therapist (MFT) or Licensed Clinical Social Worker (LCSW) is strongly preferred.
• Previous experience working with homeless and low-income individuals is preferred.
• Experience related to mental health, substance abuse, domestic violence, HIV/AIDS, and/or child welfare will be given first consideration.
• Strong administrative and organizational skills are required.
• Strong interpersonal skills, a team approach, and the ability to communicate both orally and in writing are essential.
• Excellent computer skills are required.
• Ability to quickly assess and respond to a variety of situations, including medical emergencies, conflict resolution and intervention, and other resident emergencies. Must possess a working knowledge of crisis intervention techniques and implementation, as well as a strong knowledge of social services and mental health resources for low income families.
• Ability to facilitate effective support groups and other group activities.
• At least 5 years of leadership experience supervising staff, including selection of staff, training, development, performance evaluations, progressive discipline, taking appropriate disciplinary action and knowing when to partner with Senior Leadership and Human Resources.

Other

Must secure finger image screening and annual TB screening. Must be able to meet physical requirements of the position which may include long periods at a desk and/or computer workstation and lifting of up to 25 lbs.

Mission Essential

• Demonstrate behavior that supports the organization’s mission, vision, and values.
• Adhere to all program, funder, and organizational policies, and procedures.
• Communicate effectively and model integrity, fairness, and ethical business practices.

ECS offers industry leading healthcare benefits to support your physical and mental well-being.

ECS will consider for employment qualified applicants with arrest and conviction records as consistent with San Francisco's Fair Chance Ordinance.

ECS values a workplace where every individual is respected, supported, and given equal opportunity to thrive. We are an equal opportunity employer dedicated to creating a welcoming and inclusive environment for all.