Support Services Dispatch Supervisor

Casey's; Ankeny (IA); On-site; USD 65,000 - 85,000; Full time

Job summary

Casey’s is hiring a Dispatch Supervisor in the Support Services team in Ankeny, IA. The role directs daily store support operations, coordinates with maintenance and AP teams, and leads a team in onboarding suppliers and managing dispatch tasks.

Expect involvement in hiring/training, reporting, and contractor management, with a focus on service excellence and timely communications to Management. Casey’s offers strong benefits and a collaborative culture.

Qualifications

• High school diploma or equivalent required.
• Strong interpersonal, verbal and written communication skills.
• Experience in dispatch and logistics-related roles is required.
• Ability to motivate, develop and provide feedback to employees.
• Proficiency in Microsoft Word and Excel.

Responsibilities

• Hire, train, administer salary and performance for direct reports.
• Oversee dispatch process and assist Maintenance Coordinators.
• Coordinate supplier onboarding through Coupa and resolve AP issues.
• Change alarm codes for Bosch system stores.
• Enter IS360 Work Orders and run service reports.
• Hire subcontractors in emergencies and cover weekends.
• Be point of contact for escalated issues and contractor sourcing.
• Create schedules ensuring coverage and handle callouts.
• Communicate critical events to Management; perform other duties.

Skills

Logistics

Dispatch experience

Communication skills

Time management

Leadership

Training

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

At Casey's, we work hard to be the best and have a good time doing it. We stay true to our roots and put service first, building a better future for ourselves and our business. We strive to treat people the way they want to be treated, and we take pride in caring for our guests, our communities and each other. Looking for a culture like this? Join Casey's growing Support Services team as a Dispatch Supervisor!

The Dispatch Supervisor for Support Services will provide direction and support to team members, as well as communicate and coordinate with other functional areas to resolve any issues that may arise during execution of daily store support operations.

Key Responsibilities

• Responsible for hiring, training, salary administration, performance management and corrective actions for direct reports. Collaborate with team members on career development and goal setting.
• Oversee dispatch process and provide assistance to Maintenance Coordinators as needed.
• Initiate all Supplier onboarding through Coupa. Investigate and correct invoices with issues for Accounts Payable.
• Change alarm codes as requested for stores with a Bosch system.
• Review and enter IS360 Work Orders.
• Run Service Reports as needed.
• Oversee the hiring of subcontractors in emergency situations, assisting the Maintenance Coordinator if needed.
• Point of contact for issues escalated from Maintenance Coordinator as well as finding a contractor on the weekends.
• Create schedule for direct reports ensuring proper coverage and managing unexpected callouts.
• Provide timely communication of critical events that need to be considered and/or addressed by Management.
• Perform other duties as assigned.

What you can expect when you join the Casey's Team:

• A transformative culture putting service first and taking pride in caring for our guests, our communities, and each other.
• We're here for families! Great benefits including choices in medical plans, dental, vision, life insurance, employee stock purchase program, charitable giving programs, and parental leave.
• Competitive pay, 401k company match up to 6%, vacation & sick time, paid holidays, and volunteer time.
• Dress for your day dress code, jeans are welcome!
• The opportunity to work for a big company that has not lost our small company feel. Our senior leadership team is engaged, involved and accessible!
• What are you waiting for? Come be a part of a company that is growing, transforming and is here for good!

Compensation: Starting pay range: $64,500 - $84,600. Actual pay may vary based on Casey’s assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, and qualifications. Other factors impacting pay include local prevailing wages and internal equity. This position is eligible for an annual cash bonus based on company performance. Our full salary range for this role does extend beyond the hiring range listed, allowing team members the opportunity to continue to grow within the company.

Requirements

• High school diploma or equivalent.
• At least three years of work-related experience required.
• Strong knowledge of logistics and procedures.
• Prior experience in a dispatch role is required.
• Strong interpersonal, verbal, and written communication skills.
• Ability to identify problems, analyze and evaluate information to determine solutions in a timely manner.
• Strong time management and organizational skills with the ability to manage multiple tasks and meet established deadlines.
• Ability to motivate, develop and provide constructive feedback to employees as needed.
• Ability to train others required.
• Proficient in Microsoft Office programs including Word and Excel.

Preferred

• Prior management experience.
• Knowledge of maintenance industry.