Support Services Dispatch Supervisor

RadNet, Inc.; Ankeny (IA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical plans

Dental insurance

Vision insurance

Life insurance

401k with company match

Paid holidays

Sick time

Employee stock purchase program

Parental leave

Dress for your day

Job summary

Casey''s is seeking a Dispatch Supervisor for Support Services in Ankeny, IA. The role provides direction to team members and coordinates with other areas to resolve daily store support issues.

Key responsibilities include hiring, training, salary administration, performance management, and overseeing dispatch operations. The position offers robust benefits and room to grow within a large company that values its community focus.

Qualifications

• High school diploma or equivalent.
• Experience in dispatch or related logistics roles preferred.
• Strong interpersonal, verbal, and written communication skills.
• Ability to manage multiple tasks and meet deadlines.
• Proficient in Microsoft Office programs including Word and Excel.

Responsibilities

• Hire, train, and manage staff including salary administration and performance actions.
• Oversee dispatch process and assist Maintenance Coordinators as needed.
• Initiate supplier onboarding through Coupa and resolve AP invoice issues.
• Change alarm codes for stores with Bosch systems.
• Enter IS360 Work Orders and generate service reports.
• Oversee subcontractor hiring in emergencies and weekends.
• Coordinate communication of critical events to Management.
• Create schedules ensuring coverage and handle callouts.
• Provide timely updates on issues affecting operations.

Skills

Staff management

Hiring & training

Communication

Time management

Problem solving

Attention to detail

Education

High school diploma or equivalent

Tools

Coupa

Microsoft Office

Job description

At Casey's, we work hard to be the best and have a good time doing it. We stay true to our roots and put service first, building a better future for ourselves and our business. We strive to treat people the way they want to be treated, and we take pride in caring for our guests, our communities and each other. Looking for a culture like this? Join Casey's growing Support Services team as a Dispatch Supervisor!

The Dispatch SupervisorforSupport Serviceswill provide direction and support to team members, as well as communicate and coordinate with other functional areas to resolve any issues that may arise during execution ofdaily store support operations.

Key Responsibilities:

• Responsible for hiring, training, salary administration, performance management and corrective actions for direct reports. Collaborate with team members on career development and goal setting.
• Oversee dispatch process and provide assistance to MaintenanceCoordinators as needed.
• Initiate all Supplier onboarding through Coupa. Investigate and correct invoices with issues for Accounts Payable.
• Change alarm codes as requested for stores with a Bosch system.
• Review and enter IS360 Work Orders.
• Run Service Reports as needed.
• Oversee the hiring of subcontractors in emergency situations, assisting the MaintenanceCoordinator if needed.
• Point of contact for issues escalated from MaintenanceCoordinator as well as finding a contractor on the weekends.
• Create schedule for direct reports ensuring proper coverage and managing unexpected callouts.
• Provide timely communication of critical events that need to be considered and/or addressed by Management.
• Perform other duties as assigned.

What you can expect when you join the Casey's Team:

• A transformative culture putting service first and taking pride in caring for our guests, our communities, and each other.
• We're here for families! Great benefits including choices in medical plans, dental, vision, life insurance, employee stock purchase program, charitable giving programs, and parental leave.
• Competitive pay, 401k company match up to 6%, vacation & sick time, paid holidays, and volunteer time.
• Dress for your day dress code, jeans are welcome!
• The opportunity to work for a big company that has not lost our small company feel. Our senior leadership team is engaged, involved and accessible!
• What are you waiting for? Come be a part of a company that is growing, transforming and is here for good!

Compensation:Starting pay range: $64,500 - $84,600. Actual pay may vary based on Casey's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, and qualifications. Other factors impacting pay include local prevailing wages and internal equity. This position is eligible for an annual cash bonus based on company performance. Our full salary range for this role does extend beyond the hiring range listed, allowing team members the opportunity to continue to grow within the company.

Requirements

• High school diploma or equivalent.
• At least three years of work-related experience required.
• Strong knowledge of logistic s and procedures .
• Prior experience in a dispatch role is required.
• Strong interpersonal, verbal, and written communication skills.
• Ability to identify problems, analyze and evaluate information to determine solutions in a timely manner.
• Strong time management and organizational skills with the ability to manage multiple tasks and meet established deadlines.
• Ability to motivate, develop and provide constructive feedback to employees as needed.
• Ability to train others required.
• Proficient in Microsoft Office programs including Word and Excel.