Support Services Associate

AAA Mountain West Group

Paradise Valley (AZ)

On-site

USD 32,000 - 52,000

Full time

14 days+

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Benefits offered by this job

Paid holidays

PTO first year

Sundays off

Best in class benefits

401K matching

Tuition reimbursement

AAA Membership

Employee discounts

Brand with 120+ years

Job summary

AAA Mountain West Group in Paradise Valley, AZ is seeking a team member to coordinate passenger transportation during vehicle repairs, support records, and assist service operations.

Responsibilities include handling repair orders, phone support, invoicing, and occasional travel. A high school diploma and 2 years in retail/sales/service are required, with a valid driver’s license and clean driving record.

Qualifications

High School diploma or equivalent certification (GED).
Two years’ experience in retail/sales/service industry required.
Valid driver license and acceptable driving record.

Responsibilities

Arrange and/or administer transportation of customers during the repair of their vehicles via rideshare, rental or company vehicle.
Performs needed clerical or administrative duties to support accurate record keeping and secure storage of documents within the location; receive parts and process returns.
Create, modify and finalize repair orders in the shop management system to act as a backup when Services Advisors are not available.
Answer phones when necessary.
Assist with invoicing and processing payments when necessary.
Other duties as assigned by manager.
Note: May require travel to different locations on an as needed basis.

Skills

Communication

Organization

Negotiation

Scheduled hours

Math & Computers

Member service focus

Education

High School diploma or GED

Tools

Word processing

Spreadsheets

Web browsers

Job description

Come Join Us!

11 Paid Holidays
Up to 17 days PTO first year - start earning day one, 22 days off in year two
No work on Sundays - Facility Closed
Best in Class Benefits – Medical, Dental, Vision, wellness program and more!
401K Matching $1 to $1 up to 6% annually
Tuition reimbursement for ASE Certifications
State of the art equipment and facilities with consistent car count
A free AAA Membership and numerous employee discounts
Trusted Brand for over 120 years with 60 Million+ members in North America

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We’re working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Responsibilities:

Arrange and/or administer transportation of customers during the repair of their vehicles via rideshare, rental or company vehicle
Performs needed clerical or administrative duties to support accurate record keeping and secure storage of documents within the location,Receive parts and process returns
Create, modify and finalize repair orders in the shop management system to act as a backup when Services Advisors are not available
Answer phones when necessary
Assist with invoicing and processing payments when necessary
Other duties as assigned by manager
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus

Education & Experience/ Licenses & Certifications