Support Services Advisor

Universal Technical Institute, Inc.; Arizona; On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Paid Training

Tuition Benefit (UTI/Concorde)

Health Insurance

401K

Paid Holidays

Paid Time Off

Parental Leave

Job summary

Universal Technical Institute, Inc. is seeking an Enrollment Support Specialist to guide students through key enrollment processes, ensuring compliance and timely documentation across campuses.

The role focuses on advising adult students, handling admissions criteria, and coordinating with academic services to support retention and success. A student-centered, organized approach and strong communication are essential.

Qualifications

• 4 yr degree preferred but not required.
• 2-3 years of experience in education field preferred but not required.

Responsibilities

• Audits new student files and completes enrollment checklists.
• Assesses credentials to ensure admissions criteria are met.
• Manages Adobe Sign EA process for all campuses.
• Provides centralized support for academic advising and retention.
• Supports scheduling and course start date planning.

Skills

Advising adults

Customer service

Communication skills

Organizational skills

Multi-tasking

Positive attitude

Problem solving

Education

4-year degree

2-3 years education experience

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

Supports student enrollments, retention, and completion by guiding students through key enrollment processes, including preparing required documents, ensuring compliance with admissions and institutional procedures, and assisting with academic, attendance, or personal concerns. Possesses comprehensive technical knowledge across Student Services functions to provide adaptable support wherever needed.

What We Offer: $55,000 - $60,000 per hour/year Weekends OFF Paid Training FREE UTI or Concorde Tuition for you AND your Immediate Family Medical/Dental/Vision/Life Ins/STD & LTD Ins 401K, Paid Holidays, Paid Time Off Paid Parental Leave

Responsibilities

• Thoroughly audits all new student files, completes file checklists, verifies graduation documentation (secondary) to ensure students meet UTI Admissions criteria, ensures all state-required documents are on obtained and on file, fully executes enrollment agreements.
• Responsible for evaluating and approving secondary education credentials to ensure that students meet the UTI admissions criteria in compliance with all State and Accreditation standards
• Manages Adobe Sign fully executed EA process for all campuses, as needed
• Manages attendance box, including processing student responses and outreach to students.
• Manages campus support box, including processing secondary graduation documentation as needed
• Ensures all new student starts and students in returning status for course start dates are finalized by established timelines.
• Provides centralized support for all aspects of academic advising and student retention activities.
• Supports outreach to students scheduled to return to campus from LOA, re-enrollment, etc.
• Assists campus with monitoring satisfactory progress and academic standing to ensure warnings/probations are entered timely. Helps to prepare reports to distribute to campuses to allow them to work with students strategically.
• Provides key support for all activities related to online learning managed by the Student Services department.
• Develops or assists in development of campus course schedules, ensuring proper densities and maximizing opportunities for students.
• Works collaboratively with Education, communicates scheduling challenges to administration, strategically identifies concerns and proactively creates plans to address challenges, and advises students on scheduling options.
• Monitors scheduling processes and reports on concerns such as unscheduled students, students who need rescheduling, missing status codes, courses missing from student records, scheduling discrepancies, courses missing grades, etc.
• Provides centralized support for elective scheduling to ensure densities are maximized and help drive in brand employment outcomes.
• Provide Subject Matter Expertise on corporate wide scheduling initiatives and/or projects as necessary.
• Processes student changes to student enrollment status and program.
• Assists with training, onboarding, and mentoring of new campus staff, as needed
• Supports all appropriate student services and employment services tasks for the home office and campus teams as needed.
• Other duties as assigned.

Quaifications

Education / Experience

• 4 yr degree in related field preferred but not required.
• 2-3 years of experience in education field preferred but not required

Skills

• Ability to advise and guide adult students in academic and life-skill matters
• Computer skills required (i.e., Word, Excel)
• Excellent customer service, communication and organizational skills
• Ability to multi-task in a fast paced environment with tight deadlines
• Positive attitude and willingness to learn

Abilities

• Must be able to lift, carry, push, or pull up to 5 pounds 5% or less of the workday
• Must be able stoop, kneel, crouch, or crawl 5% or less of the workday
• Must be able to talk, see, hear, concentrate, think, learn and reason for all of the workday
• Must be able to sit and walk or otherwise move around for prolonged periods throughout the workday.
• Must be able to use a keyboard and do manual tasks for prolonged periods throughout the workday.
• Available flexible hours and some Saturdays

Work Environment

• Work is performed indoors in a climate-controlled environment.

About Us:

It’s all about the reputation. 55+ years of experience, trusted by 35+ industry leading brands, 16 campuses, 5 technical schools. But it’s not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We’re on a mission to expand our reach and increase our impact, one life at a time and that starts with yours...Come and be a part of our legacy!