Support Services

Ozark Center; United States; On-site; USD 30,000 - 42,000; Full time

Job summary

Ozark Center is seeking a Medical Office Support Staff (MOSS) to assist across all offices, greeting clients and ensuring smooth operations. The role emphasizes empathy, dual recovery philosophy, and attention to HIPAA compliant data handling in a behavioral health context.

The position requires a high school diploma and comfort working with public interactions, scheduling, data entry, and basic office software. This is a full-time on-site role within Freeman Health System's Ozark Center network.

Qualifications

• High School Diploma or equivalent required.
• Ability to deal with the public professionally and courteously in writing and verbally.
• Working knowledge of Microsoft Excel and Word.

Responsibilities

• Receives incoming phone calls, checks voice mail, and distributes messages.
• Maintain electronic scheduling calendar and reschedule appointments as needed.
• Collect payments for services rendered at the time of appointment.
• Follow HIPAA standards in securing patient information.
• Enter data accurately and timely; perform other duties as assigned.

Skills

Public interaction

Data entry

Phone handling

HIPAA compliance

Education

High School Diploma

Tools

Excel

Word

Job description

Job Description Summary:

The Medical Office Support Staff (MOSS) provides medical office support for all Ozark Center offices. They greet and assist individuals while ensuring the office runs effectively and smoothly, while balancing client and providers needs. They perform and maintain medical office duties. The MOSS demonstrates a warm and welcoming empathic, hopeful attitude, conveying a philosophy of dual recovery. MOSS provides services to individuals impacted by a variety of behavioral health issues, recognizing that the individuals we serve often have experienced trauma that affects their development and adjustment.

Education:

High School Diploma or equivalent

Work Experiences:

Must be able to effectively, courteously, and professionally deal with the public both verbally and in writing. Working knowledge of computer applications such as Excel and Word

Responsibilities:

Receives incoming phone calls, checks voice mail, and distributes phone messages as applicable. Maintain electronic scheduling calendar for follow up appointments, reschedule appointments as needed. Collect payments for services rendered at the time of appointment. Follow HIPAA standards in securing protected health information. Enter data accurately and timely. The above statements are intended to describe the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Perform all other duties as assigned.

Physical Requirements:

TB test upon hire Occasional lifting up to 20 pounds Requires normal range of hearing and manual dexterity sufficient to operate a keyboard, telephone, photocopier, and other office equipment as needed Sufficient sensory-motor dexterity to complete motor skill tasks, including vision, hearing, and speech. Requires prolonged sitting, frequent standing, bending, and stooping.

Locally owned and nationally recognized, Freeman Health System is a not-for-profit health system serving communities across Missouri, Arkansas, Oklahoma, and Kansas through a network of hospitals, physician clinics, outpatient locations, and specialty services. The system includes Freeman Hospital West, Freeman Hospital East, Freeman Neosho Hospital, and the Freeman Health System facilities in Bentonville, Springdale, Willow Creek, and Siloam Springs. Freeman Health System also operates Ozark Center - the region's largest provider of behavioral health services, and offers comprehensive cancer, cardiology, neurology and neurosurgery, orthopedics, and women's and children's services. The system is supported by more than 7,000 employees and is the only Children's Miracle Network Hospital in a 70-mile radius. For more information, visit Freeman Health System.