Medical Office Support Staff - Neosho (Lincoln)

Ozark Center; United States; On-site; USD 21,000 - 28,000; Full time

Job summary

Ozark Center is seeking a Medical Office Support Staff (MOSS) to provide front-line support across all offices. You will greet patients, manage calls, maintain scheduling, and handle payments while ensuring HIPAA compliance.

You’ll support providers and patients with a warm, empathetic approach and contribute to efficient office operations. Role requires a High School Diploma and preference for 1 year of medical office or billing experience.

Qualifications

• High School Diploma or equivalent required.
• 1 year of medical office or billing experience preferred.
• Strong communication and data entry skills; ability to maintain HIPAA compliance.

Responsibilities

• Receives incoming phone calls, checks voice mail, and distributes phone messages as applicable.
• Maintain electronic scheduling calendar for follow up appointments, reschedule appointments as needed.
• Collect payments for services rendered at the time of appointment.
• Follow HIPAA standards in securing protected health information.
• Enter data accurately and timely.
• Perform all other duties as assigned.

Skills

Customer service

Data entry

HIPAA compliance

Telephone etiquette

Education

High School Diploma or equivalent

Job description

Job Description Summary

The Medical Office Support Staff (MOSS) provides medical office support for all Ozark Center offices. They greet and assist individuals while ensuring the office runs effectively and smoothly, while balancing client and providers needs. They perform and maintain medical office duties. The MOSS demonstrates a warm and welcoming empathic, hopeful attitude, conveying a philosophy of dual recovery. MOSS provides services to individuals impacted by a variety of behavioral health issues, recognizing that the individuals we serve often have experienced trauma that affects their development and adjustment.

Education

High School Diploma or equivalent

Preferred Qualifications

1 year of medical office experience or billing experience.

Responsibilities

• Receives incoming phone calls, checks voice mail, and distributes phone messages as applicable.
• Maintain electronic scheduling calendar for follow up appointments, reschedule appointments as needed.
• Collect payments for services rendered at the time of appointment.
• Follow HIPAA standards in securing protected health information.
• Enter data accurately and timely.
• The above statements are intended to describe the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
• Perform all other duties as assigned.

Physical Requirements

TB test upon hire Occasional lifting up to 20 pounds Requires normal range of hearing and manual dexterity sufficient to operate a keyboard, telephone, photocopier, and other office equipment as needed Sufficient sensory-motor dexterity to complete motor skill tasks, including vision, hearing, and speech. Requires prolonged sitting, frequent standing, bending, and stooping.

Locally owned and nationally recognized, Freeman Health System is a not-for-profit health system serving communities across Missouri, Arkansas, Oklahoma, and Kansas through a network of hospitals, physician clinics, outpatient locations, and specialty services. The system includes Freeman Hospital West, Freeman Hospital East, Freeman Neosho Hospital, and the Freeman Health System facilities in Bentonville, Springdale, Willow Creek, and Siloam Springs. Freeman Health System also operates Ozark Center - the region's largest provider of behavioral health services, and offers comprehensive cancer, cardiology, neurology and neurosurgery, orthopedics, and women's and children's services. The system is supported by more than 7,000 employees and is the only Children's Miracle Network Hospital in a 70-mile radius. For more information, visit Freeman Health System.