Host-ess and Cashier - Buffet

Four Winds Casinos are Equal Opportunity Employers; New Buffalo (MI); On-site; USD 26,000 - 32,000; Full time

Job summary

Four Winds Casinos in Michigan is seeking a friendly Guest Service Associate to welcome guests, manage reservations, and assist with seating in both buffet and à la carte settings. The role involves taking orders, processing payments, and guiding guests with inquiries while ensuring an enjoyable dining experience.

Responsibilities include maintaining the podium, answering phones, and coordinating with management on special requests.

Qualifications

• High school diploma or GED preferred.
• Requires Level 4 Gaming License.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to perform basic math: addition, subtraction, division and multiplication.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

• Greet guests and escort to dining table.
• Inform guests of waiting times.
• Assist with seating and reservations.
• Take beverage orders in buffet and inform offerings.
• Seat guests and present menus in ala carte environment.
• Receive payments and adhere to cash control policies.
• Answer guest questions and refer to management as needed.
• Maintain podium by stocking supplies and cleaning as needed.
• Answer phones and assist with special requests.
• Explain food offerings, hours of operation and pricing.

Skills

Guest services

Cash handling

Effective communication

Education

High school diploma or GED

Job description

SUMMARY:

Responsible for providing the guests with a delightful dining experience from the initial reception until the final good-bye, providing our high standards of guest services.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following:

• Handles initial cordial reception to the guests upon arrival and the prompt courteous escort to a dining table.
• Advises guests of waiting time (during reservation periods).
• Responsible for assisting and facilitating the restaurant seating and reservation system.
• Buffet environment: takes guest beverage order and informs guests of various food outlet offerings available in the buffet.
• Ala carte environment: seats guest and presents menus.
• Receives payment from casino guests in a prompt and courteous manner.
• Adheres to established cash control policies and procedures.
• Answers any guest questions and refers them, if necessary, to appropriate management personnel.
• Helps maintain podium by stocking supplies and cleaning as needed.
• Answers telephones and guest questions.
• Assists with special requests when applicable.
• Answers questions concerning food offerings, hours of operation, and pricing.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Promotes the following within the department and among all employees:

• Creates an atmosphere of fun for all casino guests.
• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or G.E.D. preferred.

SPECIAL QUALIFICATIONS:

This position requires a Level 4 Gaming License.

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.

MATHEMATICAL SKILLS:

Ability to perform basic math skills: addition, subtraction, division and multiplication.

REASONING ABILITY:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, and talk or hear.

The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. A casino environment is typically smoky.