Support Program Supervisor

Azza HealthCare Agency; Salem (VA); On-site; USD 52,000 - 68,000; Full time

Job summary

Azza HealthCare Agency is seeking a Direct Support Program Supervisor to lead a team delivering person-centered services in community and home settings.

The role focuses on supervising staff, coordinating supports with families and clinical teams, and maintaining compliant documentation to ensure safe, high-quality services. Strong crisis responsiveness and adherence to regulatory standards are essential.

Qualifications

• Strong leadership and organizational skills.
• Empathy, commitment to community-based care, and person-centered approach.
• Ability to supervise and support staff performance and training.
• Sound judgment in crisis situations.
• Knowledge of documentation and compliance expectations.

Responsibilities

• Oversee daily program operations to ensure safe, high-quality, regulatory-compliant support.
• Direct and coach staff in implementing individualized support plans for people with diverse abilities.
• Collaborate with families and clinical teams to coordinate supports and promote skill building and community inclusion.
• Manage documentation and ensure records meet required standards.
• Respond to and support resolution of crises while maintaining safety.

Skills

Leadership

Staff supervision

Person-centered care

Crisis management

Documentation/compliance

Job description

Direct Support Program Supervisor leads a team delivering person-centered services in community and home settings.

Key Responsibilities

• Oversee daily program operations to ensure safe, high-quality, regulatory-compliant support.
• Direct and coach staff in implementing individualized support plans for people with diverse abilities.
• Collaborate with families and clinical teams to coordinate supports and promote skill building and community inclusion.
• Manage documentation and ensure records meet required standards.
• Respond to and support resolution of crises while maintaining safety.

Qualifications & Skills

• Strong leadership and organizational skills.
• Empathy, commitment to community-based care, and person-centered approach.
• Ability to supervise and support staff performance and training.
• Sound judgment in crisis situations.
• Knowledge of documentation and compliance expectations.