Support & Operations Lead: Client Experience

Cincsystems; Duluth (GA); On-site; USD 85,000 - 120,000; Full time

Job summary

CincSystems’ TresRE Support and Operations Manager leads the day-to-day operations of the TresRE team and oversees the support delivered to TresRE clients. This role owns the end-to-end support experience—from incoming cases and product issues to lockbox payment processing and new client database setup—while also managing the people and performance of the team.

Key responsibilities include leading daily operations, supervising staff, coordinating with training and implementation teams, and

Qualifications

• Bachelor's degree preferred (Business Admin/Operations or related).
• 5+ years in support, operations, or team management roles.
• 2+ years of direct people management experience.

Responsibilities

• Lead daily operations of the TresRE team and support of TresRE clients.
• Supervise staffing, PTO requests, and performance reviews.
• Prepare the training team for upcoming customer training sessions.
• Manage incoming support cases and emails; address customer concerns.
• Address product issues raised by clients; monitor JIRA tickets.
• Lead lockbox payment processing team and coordinate with CINC.

Skills

Team Leadership

Operations Management

Customer Support

JIRA

Education

Bachelor's degree preferred

Tools

JIRA

Job description

CincSystems’ TresRE Support and Operations Manager leads the day-to-day operations of the TresRE team and oversees the support delivered to TresRE clients. This role owns the end-to-end support experience—from incoming cases and product issues to lockbox payment processing and new client database setup—while also managing the people and performance of the team.

Key responsibilities include leading daily operations, supervising staff, coordinating with training and implementation teams, and