Support Operations Associate

Alarm.com; BLOOMINGTON (MN); Hybrid; USD 21,000 - 23,000; Full time

Job summary

Alarm.com is seeking a Support Operations Associate to join their contact center in Bloomington, MN. In this entry-level role, you will provide exceptional customer service and technical support, contributing to a dynamic and engaging team culture. Join Alarm.com to be part of an innovative company focused on technology and customer satisfaction.

Benefits

Monthly team activities (game nights, trivia)

Casual work environment

401(k) with employer match

Paid maternity and bonding leave

Qualifications

• Strong customer service skills and interest in technology.
• Ability to solve problems logically and collaboratively.
• Prior technical support experience preferred but not required.

Responsibilities

• Provide phone-based customer support for Alarm.com products.
• Develop troubleshooting steps to resolve technical issues.
• Collaborate with the team to improve service quality.

Skills

Customer service orientation

Logical thinking

Problem-solving

Technical aptitude

Communication skills

Education

Bachelor’s Degree

Tools

Web-based applications

Mobile applications

Excel

Word

Job description

Join to apply for the Support Operations Associate role at Alarm.com

4 days ago Be among the first 25 applicants

Join to apply for the Support Operations Associate role at Alarm.com

Do you have a passion for providing exceptional customer service and solving complex problems? Do you enjoy troubleshooting technology? If you answered yes, we are looking for you to join our Alarm.com contact center. In this role, you will provide phone-based technical support for our dealers by helping them ensure devices in end user’s homes and businesses are functioning properly.

Prior technical knowledge is not required; however, technical curiosity and a willingness to learn are key to your success in the role. In fact, candidates without previous technical support experience are strongly encouraged to apply; we see great success in candidates coming from retail, food service, and hospitality industries that are looking to make a career change.

Responsibilities

• Provide exceptional phone-based customer support regarding Alarm.com products and services
• Be inquisitive, logical, and persistent in developing troubleshooting steps to remedy any technical concerns and find solutions
• You must be a positive and proactive problem-solver with the ability to think on your feet while providing excellent customer service.
• Share knowledge within the team via documentation, on-going training, and participation in lab exercises and product testing
• Collaborate with other team members to ensure on-going improvements in quality and service
• Have fun in a stimulating and fast-paced environment in which you’ll never be bored and you're constantly learning
• Other duties as assigned
  
  
  

In joining the technical support team, you will learn about:

• Alarm.com’s products, services, and devices by participating in extensive in-house training sessions and having hands-on experience in setting up a complete Alarm.com system
• The security industry, Alarm.com’s business model, marketing strategies, and how we work together with the dealers
  
  
  

Customer Support Associate Requirements

• Strong customer service orientation and disposition
• Interest in technology (although prior related technology expertise is not required)
• Ability to work in multiple technical mediums simultaneously while remaining attentive to customer and their concern
• Demonstrated experience with logical thinking and problem solving
• Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, Excel, Word)
• Excellent written and verbal communication skills - fluency in Spanish, French, or Portuguese is a plus!
• A self-starter who is able to operate independently, within a team environment
• Bachelor’s Degree, preferred
• Phone-based support skills, preferred
• This is a hybrid position that requires you to work in-person from our Bloomington, MN offices.
  
  
  

WHY WORK FOR ALARM.COM?

• While providing unprecedented service, our team also focuses on making work fun! No matter what your interests are you will find like-minded people at Alarm.com. You can be a part of our amazing community that includes monthly game nights (D&D, Azul, Splendor), nerf wars during the workday, themed potlucks, group outings, trivia nights, and countless other activities. We even have a casual environment (yes, you really can wear jeans to work every day!)
• Collaborate with outstanding people: We hire only the best. Our quality standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given responsibility for bringing new technologies to the marketplace within weeks. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and gain a broad knowledge base across multiple areas of the business.
• Work with latest technologies: As we continue to lead the industry, we require expertise across a broad spectrum of technologies including short and long-range wireless communication, video surveillance, lighting and HVAC automation, web development, and backend application development and hosting.
• Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other social events!
  
  
  

Company Information

Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more. We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them.

For more information, please visit www.alarm.com.

Company Benefits

The pay range for this opportunity is $21.00/hr - $22.00/hr. In addition, this position is eligible for an annual discretionary bonus and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure. Paid maternity and bonding leave, company-paid disability and life insurance, FSAs, well-being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package!

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:

Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to [e-mail].

The salary range of this opportunity is listed below and is determined within a range based on factors including qualifications, location and experience. This allows opportunity for growth and development within the role. The salary offered is part of a total compensation package.

Pay Range

$43,680—$45,760 USD

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Alarm.com by 2x

Sign in to set job alerts for “Operations Associate” roles.

Operations Associate, Cedar-Riverside, #82

Minneapolis, MN $45,000.00-$75,000.00 3 days ago

Eden Prairie, MN $45,000.00-$55,000.00 6 days ago

Operations Associate (Part-Time) - Mall of America

Basketball Operations Assistant Equipment Manager

Minneapolis, MN $55,000.00-$60,000.00 4 days ago

Bloomington, MN $55,000.00-$60,000.00 3 days ago

Minneapolis, MN $40,000.00-$65,000.00 1 week ago

Operations Associate (Post Trade Derivatives) - Parametric

Minneapolis, MN $70,000.00-$150,000.00 4 days ago

Operations Associate ( Post Trade Derivatives) - Parametric

Minneapolis, MN $70,000.00-$150,000.00 2 weeks ago

Part time Arcade Operation Staff / Eagan, MN

Venue Operations Staff - Uptown Theater (Minneapolis)

Hastings, MN $56,217.00-$87,839.00 3 days ago

Greater Minneapolis-St. Paul Area 6 days ago

Greater Minneapolis-St. Paul Area $39,000.00-$76,900.00 1 week ago

Fall 2025 Internship Golf Tournament Operations-FREE TRAVEL and HOUSING

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.