Support Operations Analyst

Catapult Solutions Group; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a mid-senior level Analyst to work fully remote, focusing on data analysis and process evaluation. The role involves collecting and analyzing data to inform decision-making, preparing reports, and utilizing advanced analytics tools. Candidates should possess strong analytical skills and experience with tools like Salesforce and Tableau.

Qualifications

• Experience in data analysis and process mapping.
• Strong oral presentation skills to communicate complex ideas.
• Mid-senior level position with contract employment type.

Responsibilities

• Collect and analyze data to evaluate operations.
• Prepare reports outlining proposed solutions.
• Test and validate models and results.

Skills

Data analysis

Planning and execution

Process Re-engineering

Conceptual Thinking

Research and Analytical skills

Strong oral presentation skills

Tools

Salesforce

Tableau

SQL

Alteryx

Job description

Pay Range

This range is provided by Catapult Solutions Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$48.00/hr - $52.78/hr

Job Details

Fully Remote (Working PST Business Hours)

Job Responsibilities

• Collect and analyze data to evaluate operations and processes, facilitating complex decision-making.
• Follow established modeling and evaluation methodologies to determine the effectiveness of current operational activities, identify problem areas, and develop solutions.
• Test and validate models and results.
• Prepare reports outlining and ranking proposed solutions, presenting a range of possible alternatives.

Required Skills

• Data analysis: Connect disparate data sets through advanced analytics to identify patterns and root causes.
• Planning and execution of tasks.
• Mastery of core processes and objectives within the domain.
• Insights: Influence critical actions and next steps based on patterns and trends.
• Process Re-engineering: Knowledge of process development and re-engineering best practices to review, develop, streamline, and implement business workflows supporting sales teams.
• Process Mapping and Design: Gather input from diverse groups and develop current/future state process maps.
• Conceptual Thinking: Simplify complex ideas and link unrelated concepts.
• Results-oriented: Demonstrate initiative, deliver results, and continuously improve with energy and enthusiasm.
• Research and Analytical skills: Gather, analyze, and evaluate data from multiple sources effectively.
• Conflict resolution and information decomposition: Reconcile conflicts, break down high-level info, and understand underlying needs.
• Experience with Salesforce, Tableau, SQL, Alteryx is a strong asset.
• Strong oral presentation skills: Communicate complex ideas clearly to diverse audiences, including senior leadership and subject matter experts.

Soft Skills / Behaviors

• Attention to detail and high accuracy.
• Adaptability to changing environments and priorities.
• Effective communication with stakeholders at all levels.
• Understanding of business processes and systems to deliver results.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Analyst and Information Technology

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