Support Operations

Kraftshala; Blythewood (SC); On-site; USD 60,000 - 80,000; Full time

Job summary

Kraftshala is seeking an experienced support operations associate in Blythewood, SC. The role involves providing operational support for deployed equipment and training junior engineers. You'll work closely with core applications and document support procedures effectively.

Ideal candidates should have 3 to 6 years of experience, strong analytical and problem-solving skills, and proficiency with tools like Jira and Confluence. If you're self-motivated and adaptable in a fast-paced environment, apply now.

Qualifications

• 3 to 6 years of experience in support operations or relevant field.
• Excellent analytical and problem-solving skills with a data-driven mindset.
• Experience in networking, firewalls, and troubleshooting technical issues.

Responsibilities

• Support deployed equipment at customer locations and provide operational support.
• Train junior engineers on deployment support and operational tasks.
• Document support procedures and operational workarounds clearly.

Skills

Analytical thinking

Communication

Networking

Problem-solving

Documentation

Tools

Jira

Confluence

MS Office

Job description

Responsibilities

• Support deployed equipment at customer locations and provide operational support.
• Train junior engineers on deployment support and operational tasks.
• Work closely to identify and analyze core applications for system support.
• Provide computer hardware support, maintain computer systems, and monitor performance.
• Document support procedures and operational workarounds clearly.
• Develop additional functionality to support current customers' business needs.
• Proactively identify risks in application support processes and suggest optimizations.
• Provide close administrative support to efficiently manage day-to-day coordination.
• Upload, format, and edit content delivered to customers as a content support associate.
• Provide application level 2/3 support for Prime Services systems and related applications.
• Evaluate and recommend enhancements/changes to existing processes.
• Prepare accurate and timely reports and document technical knowledge for reference.

Requirements

• Must have 3 to 6 years of experience in support operations or relevant field.
• Excellent analytical and problem‑solving skills with a data‑driven mindset.
• Strong communication skills and the ability to work in a team environment.
• Experience in networking, firewalls, and troubleshooting technical issues.
• Proficiency in tools like Jira, Confluence, and MS Office.
• Knowledge of relational databases, SQL, and internal organization structures.
• Ability to learn new technologies and adapt to a rapidly changing environment.
• Self‑motivated, proactive, and accountable for tasks and deliverables.
• Good understanding of documentation processes and support procedures.
• Strong presentation skills and the ability to communicate technical information effectively.