Support Medical Secretary, Oncology/Haematology

NHS; Worcester (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

An exciting opportunity has arisen for two Support Medical Secretaries to join the Oncology, Haematology & Palliative Care Directorate at Worcestershire Acute Hospitals NHS Trust. These roles are pivotal in maintaining high-quality administrative support, including managing patient documentation and dealing with inquiries. Successful candidates will demonstrate strong organizational and communication skills, with the flexibility to adapt to a busy environment.

Benefits

Home working 1-2 days per week after training

Flexible working hours

Qualifications

• Good working knowledge of Microsoft office systems.
• Medical terminology knowledge is desirable.
• Ability to work on your own initiative.
• Experience of working in a busy office.

Responsibilities

• Type patient letters relating to clinic appointments and test results.
• Manage patient investigations using Trust computer systems.
• Deal with telephone queries from patients and healthcare workers.

Skills

Excellent verbal and written communication skills

Organizational skills

Ability to work under pressure

Team player

Flexible and adaptable

Education

5 GCSEs or equivalent including English and Maths

Medical Terminology course

Tools

Microsoft Office (Outlook, Excel, Word, PowerPoint)

Job description

Go back Worcestershire Acute Hospitals NHS Trust

Support Medical Secretary, Oncology/Haematology

The closing date is 08 June 2025

Support Medical Secretaries - Oncology/Haematology/Palliative Care

Post one: 37.5 hours per week - based at Alexandra Hospital

Post two: 30 hours per week - based at Worcestershire Royal Hospital

An exciting opportunity has arisen for two Support Medical Secretaries to join the Oncology, Haematology & Palliative Care Directorate at Worcestershire Acute Hospitals NHS Trust. These roles are pivotal in enabling the Directorate to provide a high-quality, comprehensive and professional administrative service to patients, relatives, carers and other internal and external stakeholders. Once initial training in the role is complete we offer1-2 days of home working per week aspart of an existing home working roster within the team.

You will need to be a highly motivated and flexible teamplayer with excellent organisational and communication skills. The ability towork under pressure and effectively prioritise your own workload is essential.We are looking for support secretaries with high standards and an eye fordetail. You must have the ability to multi-task and work in a busy, everchanging environment.

Previous Medical Secretarial experience would be desirable,as well as being able to work on your own initiative with well-developedcommunication and interpersonal skills.

An understanding of NHS IT systems (including PASAllscripts) is desirable but not essential, as full training will be given.

Informal enquiries to: Laura Ashby, Directorate SupportOfficer on 01905 768914.

Main duties of the job

You will be working on varied roles but your main duties include the following :

Type patient letters relating to clinic appointments, test results, referrals from digital audio dictation. Escalating any urgent actions beyond your remit to the Senior Medical Secretary as appropriate.

Cover tasks during the medical secretaries absences (sickness and annual leave) taking telephone messages and undertaking any urgent typing and tasks for the consultant and team.

Management of patient investigations using Trust computer systems.

Dealing with telephone queries from patients/other healthcare workers.

About us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

• Best services for local people
• Best experience of care and best outcomes for our patients
• Best use of resources
• Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Job responsibilities

Please see job description in supporting information...........................................................................

Person Specification

Knowledge and skills

• Good working knowledge of Microsoft office systems including; Outlook, Excel, Word, Powerpoint
• Medical terminology.
• Knowledge of NHS systems.

Personal Qualities

• Excellent verbal and written communication skills.
• Flexible and adaptable.
• Able to work under pressure.
• Ability to work under own initiative and part of a team.

Qualifications

• Good standard of general education - 5 GCSEs or equivalent including English and Maths with English Grade C or above, showing understanding of grammar, spelling & vocabulary
• Medical Terminology course

Other job requirements

• Flexible approach to working hours/location.

Experience

• Proven experience of working well as part of a team and promoting positive relationships
• Experience of working in a busy office.
• Experience of dealing with members of public

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Worcestershire Acute Hospitals NHS Trust