Support Manager (Trussville)

Vapor Thrift Store; Birmingham (AL); On-site; USD 17,000 - 25,000; Full time

Job summary

Vapor Thrift Store in Birmingham, AL is seeking a hands-on team member to deliver excellent customer service and support daily store operations. You will greet customers, answer questions, assist with their needs, and help share our mission.

The role includes processing and receiving merchandise, meeting daily goals, opening and closing duties, housekeeping, and fostering a culture aligned with our values. Local on-site work required.

Qualifications

• Must be highly organized with efficient output.
• Knowledge of items in department(s) or willingness to learn.
• Decisive in evaluating merchandise quality, price, and presentation.
• Ability to stand for up to 4 hours and lift up to 50 pounds.

Responsibilities

• Excellent Customer Service: greet customers, respond to questions, assist needs, escalate concerns, share mission.
• Processing and Receiving: sort, price, stock items; meet processing goals; adjust pricing with guidance.
• Opening and Closing: open/close at least 1 day per week; follow opening/closing checklist.
• Housekeeping: keep workspace organized and ready for next day.
• Cultural Leadership: drive culture and values, engage team, hold regular meetings.

Skills

Highly organized

Decisive

Knowledgeable of department items

Stand for 4 hours

Lift up to 50 pounds

Job description

Capability Requirements: The individual must…

1. Love our Lord and commit to our mission… “We establish outreach centers to alleviate extreme poverty and advance the gospel.”
2. Embody and embrace our Values…

• Urgent Pursuit
• Sacrificial Service
• Intentional Development
• Clear Communication
• Complete Alignment
• Excellent Execution

1. Must be:
   1. Highly organized and able to work at an efficient and high output
   2. Knowledgeable of, or a growing knowledge of the items in their department(s)
   3. Decisive and able to quickly and efficiently evaluate merchandise quality, price, and presentation
   4. Able to stand for up to 4 hours at a time and lift up to 50 pounds

Time Requirements:

This position will require between 35-40 hours per week depending on need and availability.

Travel Requirements:

Zero to minimal local travel is required

Position Duties

• Excellent Customer Service
  • Greet every customer and treat them with respect, optimism and joy at all times.
  • Answer any and all questions for customers.
  • Assist with any customer needs.
  • Escalate any customer service concerns to Assistant Store Managers or Store Manager as needed.
  • Share the vision and mission of Vapor Ministries with customers.

• Processing and Receiving
  • Quickly and efficiently sort, price and stock items in your department(s).
  • Meet daily, weekly and monthly processing goals to drive revenue generation.
  • Maintain a working knowledge of pricing, sales and goals for your department(s) and work with managers to adjust as needed based on revenue trends.
  • Willing assist in all areas whenever needed to ensure efficient store operations

• Opening and Closing
  • Must open/close at least 1 day per week.
  • If scheduled to open or close, perform and complete the opening/closing checklist procedures

• Housekeeping
  • Ensure a properly organized workspace during operating hours.
  • Close department processing station and leave it organized, stocked, and ready to be used the next work day.

• Cultural Leadership
  • Drive culture formation in team members via cultural development systems
  • Drive Purpose, Mission and Values engagement with team members
  • Drive cultural accountability via regular meetings with team members

Disclaimer:

Incumbent must be willing to execute other duties as assigned by the Store Manager and Assistant Store Managers (ASM).