Support & Field Engineer – Integrated Systems (Netherlands/Belgium) Operations Support & Field [...]

Entelec Control Systems; Town of Belgium (WI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Opportunities for training and growth

Flexible working arrangements

Competitive salary package

Solid onboarding and support from colleagues

Job summary

Entelec Control Systems is looking for a Field Service Engineer to carry out preventive maintenance for integrated systems in the Netherlands and Belgium. The ideal candidate has a Bachelor’s degree in IT or a related field and a minimum of 2 years of technical support experience. Responsibilities include troubleshooting, customer communication, and collaboration with support teams. The role offers a permanent, full-time contract, opportunities for growth, and a competitive salary package, emphasizing customer satisfaction.

Qualifications

• At least 2 years of experience in a technical support or service role.
• Good knowledge of IT environments and technical systems.
• Fluent in Dutch and English; French is a plus.

Responsibilities

• Perform scheduled maintenance visits at end customers and partners.
• Identify performance issues and resolve them.
• Provide support for complex technical issues.
• Communicate professionally with customers and partners.
• Coordinate with internal support teams.
• Document maintenance activities and provide feedback.
• Continuously build knowledge of Entelec platform.

Skills

Problem analysis

Troubleshooting

Communication

Customer orientation

Technical knowledge

Flexibility

Education

Bachelor’s degree in IT, electronics, or related field

Job description

Support & Field Engineer – Integrated Systems (Netherlands/Belgium)

Are you ready to contribute to high-quality implementations and seamless integrations?

You work in the heart of the ecosystem: for end customers as well as integrators, installation companies, and distributors.

Not standard maintenance, but impact on business-critical systems.

High level of freedom, independence, and variety: on the road, on‑site, and working with support teams.

A mix of technology and human interaction in one role.

You grow within a new international support and maintenance strategy.

About Entelec

Entelec is in a unique phase: we combine the power and stability of an established organization with the energy, speed and mentality of a startup. Although we have been leaders in building PSIM software for over 30 years, we operate today with a renewed vision, an agile approach and an international ambition to reshape our market.

With our own platform Sky-Walker, we integrate security, safety and building management systems into one powerful solution. We help organizations worldwide work smarter, automate processes and increase their operational reliability in a technological landscape that changes faster than ever.

We are active from Belgium, the Netherlands, France and the United Kingdom — but we think, build and grow as one international team, with the drive of a startup within a larger whole. We are renovating our products, strengthening our processes, building a growing partner network and investing fully in the future of Smart Buildings and Smart Cities.

Do you want to be part of an organization that combines the solid foundation of an established player with the freedom and impact of a startup environment? Join us and help build our mission: "Building Software That Matters."

The Position

As a Field Service Engineer – Software & Integrated Systems, you ensure that systems at customers and partners continue to function reliably and optimally. You mainly perform preventive on‑site maintenance visits with both end customers and integrators and installation partners in the Netherlands and Belgium.

During these visits, you check the performance of software and system environments, identify potential risks, and resolve technical issues before they impact the customer’s or partner’s operations.

You will travel frequently and be in direct contact with technical stakeholders across different organizations. This makes the role varied, independent, and technically challenging.

When you are not on‑site, you support the support team with more complex technical issues. In this way, you act as an important link between customers, partners, support, and engineering.

About you

• You have a technical education (preferably a Bachelor’s degree in IT, electronics, or a related field) or equivalent experience.
• You have at least 2 years of experience in a technical support, maintenance, or service role.
• You have good knowledge of IT environments, software, and/or technical systems.
• You are strong in problem analysis and troubleshooting.
• You work independently, take initiative, and are structured in your approach.
• You are communicative, customer‑oriented, and professional in your interactions.
• You are flexible and comfortable with frequent travel.
• You speak Dutch and English fluently; French is a plus.

Your tasks and Responsibilities

• Preventive on‑site maintenance: Perform scheduled maintenance visits at end customers, integrators, and installation partners in the Netherlands and Belgium.
• Monitoring & troubleshooting: Check software and system environments, identify deviations, and resolve technical issues.
• 2nd line support: Support end customers and partners with more complex technical issues in collaboration with internal teams.
• Customer & partner communication: Communicate professionally with end customers, integrators, and distributors, manage expectations, and contribute to a high‑quality service experience.
• Collaboration with support and partners: Work closely with the internal support team and coordinate technically with partner organizations.
• Documentation & feedback: Record maintenance activities, findings, and solutions, and provide feedback to internal teams to improve services.
• Knowledge development: Continuously build and deepen your knowledge of the Entelec platform and integrated systems.

What's In It For You

• A permanent, full-time contract.
• A varied role with extensive customer contact and autonomy.
• Working in an international yet people‑oriented organization.
• A role with clear impact on customer satisfaction and continuity.
• Opportunities for training, growth, and technical development.
• Flexible working arrangements.
• A competitive salary package.
• Solid onboarding and support from colleagues.

Starting time: As soon as possible