Support Engineer (Web Scraping & Proxies)

Massive; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Massive is seeking a remote, full-time Support Engineer focusing on web scraping and proxy use cases. You will serve as the technical point of contact for users relying on scraping pipelines and proxy infrastructure daily.

You will respond to inquiries, diagnose issues in scraping pipelines and proxy performance, reproduce problems for fixes, and document patterns and workarounds. Strong communication is essential for cross-functional teams and external users.

Qualifications

• Experience in a customer-facing or technical support engineering role.
• Working knowledge of web scraping techniques and proxy-related concepts.
• Comfort reading code and HTTP-level debugging.
• Strong written and verbal communication skills.
• Ability to work independently in a remote setting.

Responsibilities

• Respond to technical inquiries about scraping setups, proxy usage, and access issues
• Diagnose problems related to scraping pipelines, proxy performance, and connectivity
• Reproduce reported issues and help elevate engineering fixes when needed
• Document recurring patterns, workarounds, and troubleshooting guides
• Communicate technical findings clearly to varied technical and non-technical audiences

Skills

Customer-facing

Technical support

HTTP debugging

Written communication

Tools

Headless browser tooling

Scraping frameworks

Job description

Role overview

A support engineering role with a focus on web scraping and proxy use cases. The position is remote and full-time, acting as a technical point of contact for users who rely on scraping pipelines and proxy infrastructure in their day-to-day work.

Responsibilities

• Respond to technical inquiries about scraping setups, proxy usage, and access issues
• Diagnose problems related to scraping pipelines, proxy performance, and connectivity
• Reproduce reported issues and help elevate engineering fixes when needed
• Document recurring patterns, workarounds, and troubleshooting guides
• Communicate technical findings clearly to varied technical and non-technical audiences

Requirements

• Experience in a customer-facing or technical support engineering role
• Working knowledge of web scraping techniques and proxy-related concepts
• Comfort reading code (such as a common scripting language) and HTTP-level debugging
• Strong written and verbal communication skills
• Ability to work independently in a remote setting

Nice to have

• Familiarity with anti-bot countermeasures and access-failure patterns
• Exposure to common scraping frameworks or headless browser tooling