Remote Support Engineer - Web Scraping & Proxy

Massive; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Massive is seeking a remote, full-time Support Engineer focusing on web scraping and proxy use cases. You will serve as the technical point of contact for users relying on scraping pipelines and proxy infrastructure daily.

You will respond to inquiries, diagnose issues in scraping pipelines and proxy performance, reproduce problems for fixes, and document patterns and workarounds. Strong communication is essential for cross-functional teams and external users.

Qualifications

• Experience in a customer-facing or technical support engineering role.
• Working knowledge of web scraping techniques and proxy-related concepts.
• Comfort reading code and HTTP-level debugging.
• Strong written and verbal communication skills.
• Ability to work independently in a remote setting.

Responsibilities

• Respond to technical inquiries about scraping setups, proxy usage, and access issues
• Diagnose problems related to scraping pipelines, proxy performance, and connectivity
• Reproduce reported issues and help elevate engineering fixes when needed
• Document recurring patterns, workarounds, and troubleshooting guides
• Communicate technical findings clearly to varied technical and non-technical audiences

Skills

Customer-facing

Technical support

HTTP debugging

Written communication

Tools

Headless browser tooling

Scraping frameworks

Job description

Massive is seeking a remote, full-time Support Engineer focusing on web scraping and proxy use cases. You will serve as the technical point of contact for users relying on scraping pipelines and proxy infrastructure daily.

You will respond to inquiries, diagnose issues in scraping pipelines and proxy performance, reproduce problems for fixes, and document patterns and workarounds. Strong communication is essential for cross-functional teams and external users.