Support Engineer, SAP PP-PM (Evergreen)

riministreet; United States; Remote; USD 120,000 - 190,000; Full time

Job summary

riministreet seeks an experienced SAP PM/PP consultant to deliver remote support for production planning and plant maintenance across global environments. You will handle incidents, enhancements, and small projects within established SLAs while coordinating with business users and developers.

The role requires 5–9 years in the domain, strong SAP modules knowledge (PM/PP) and cross-module integrations, plus fluency in Portuguese and English. Spanish is a plus.

Qualifications

• Bachelor's degree, ideally in Marketing, Advertising, or a related field.
• 5–9 years of relevant domain experience.
• Strong SAP PM/PP expertise including MTO/MTS, PP-PI, PP-DS, Variant Configuration, and Batch Management.
• Working knowledge of integrations with MM, SD, FICO, QM, and ISU; reporting with SE16/SE16N.
• Familiarity with ticketing tools (ServiceNow) and understanding of Traditional and Agile project management.
• Fluent Portuguese and English; Spanish is a plus.

Responsibilities

• Provide Level 3 support across incident, problem, and service request management, including replication, workaround delivery, and root cause analysis.
• Coordinate with business users, technical developers, and cross-module consultants to test bug fixes and validate message and interface flows.
• Manage master data and configuration changes for Work Orders, Notifications, Order and Notification Types, Code Groups, Tasks, and capacity scheduling.
• Support enhancements and integration projects through requirements gathering, design, build, testing, deployment, UAT, cut-over, and hypercare.
• Work with ticketing tools such as ServiceNow or equivalents, monitor alerts in client environments, and adhere to time-tracking and compliance processes.
• Participate in knowledge sharing, job shadowing, reverse job shadowing, and continuous improvement of existing processes.

Skills

SAP PM/PP

MTO/MTS

PP-PI

PP-DS

Variant Configuration

Batch Management

MM Integrations

SD Integrations

FICO Integrations

ISU Integrations

SE16/SE16N Reporting

ServiceNow

Traditional / Agile PM

Portuguese & English

Education

Bachelor's degree (Marketing/Advertising or related)

Tools

ServiceNow

Job description

Role overview

Deliver exceptional remote support for mission-critical SAP applications across global client environments running both legacy 4.x/ECC and current releases. The position focuses on Production Planning and Plant Maintenance modules, with responsibility for incident resolution, service requests, enhancements, and small projects within established SLAs.

Responsibilities

• Provide Level 3 support across incident, problem, and service request management, including replication, workaround delivery, and root cause analysis.
• Coordinate with business users, technical developers, and cross-module consultants to test bug fixes and validate message and interface flows.
• Manage master data and configuration changes for Work Orders, Notifications, Order and Notification Types, Code Groups, Tasks, and capacity scheduling.
• Support enhancements and integration projects through requirements gathering, design, build, testing, deployment, UAT, cut-over, and hypercare.
• Work with ticketing tools such as ServiceNow or equivalents, monitor alerts in client environments, and adhere to time-tracking and compliance processes.
• Participate in knowledge sharing, job shadowing, reverse job shadowing, and continuous improvement of existing processes.

Requirements

• Bachelor's degree, ideally in Marketing, Advertising, or a related field.
• 5 to 9 years of relevant domain experience.
• Strong functional capability in SAP PM and PP, including MTO/MTS, repetitive manufacturing, PP-PI, PP-DS, Variant Configuration, and Batch Management.
• Working knowledge of integrations with MM, SD, FICO, QM, and ISU, plus reporting using SE16/SE16N.
• Familiarity with ticketing tools, ServiceNow or related platforms, and understanding of Traditional and Agile project management.
• Fluent Portuguese and English; Spanish is a plus.

Nice to have

• Technical understanding at the ABAP level with the ability to debug standard transactions.
• Experience with eCATT or other test scripting tools, LSMW or similar data loading utilities, and FIORI integration.
• Certification as a SAP consultant.

Benefits and work setup

• Remote role based in Brazil with on-call and shift work depending on client engagement needs, including support of client time zones.