Support Engineer, SAP Basis (Evergreen)

riministreet; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

riministreet is seeking an experienced SAP Basis administrator to deliver expert-level remote support for SAP environments within a global enterprise software support organization. You will troubleshoot complex issues across modules, develop break fixes, and advise clients on best practices in highly configured systems.

This remote role requires fluency in English and the ability to work with clients worldwide from a Brazil-based operation.

Qualifications

• Five or more years of SAP experience with a focus on SAP Basis administration.
• System administration on at least two platforms (Linux, Solaris, AIX, HP-UX, Windows).
• Working knowledge of Oracle, MS-SQL, DB2, Sybase, or SAP HANA databases.
• Expertise in SAP HANA architecture, installation and migrations.
• Experience with SLT installation and database sizing/optimization.
• Fluency in English; a second language is preferred.

Responsibilities

• Research and resolve complex customer issues across SAP modules.
• Provide hands-on assistance via remote connectivity or test environments.
• Develop break fixes for product defects and create scripts for data issues.
• Advise clients as a technical/functional expert for key accounts.
• Contribute to knowledge sharing, diagnostics tools, and process improvements.
• Participate in a 24x7x365 support organization with flexible hours as needed.

Skills

SAP Basis administration

SAP HANA

Linux

Windows

Databases (Oracle/MS-SQL/DB2/Sybase)

SLT

Education

Bachelor's degree in Computer Science or related field

Tools

SAP SLT

S/4HANA knowledge

Job description

Role overview

Deliver remote, expert-level support for SAP Basis administration within a global enterprise software support organization. The position troubleshoots complex issues across multiple SAP modules, develops break fixes, and advises clients on technical best practices in highly configured environments. This remote role is based in Brazil and requires fluency in English with an additional language strongly preferred.

Responsibilities

• Research and resolve complex customer issues using methodical troubleshooting across SAP modules.
• Provide hands-on assistance using proprietary tools in test environments or via remote client connectivity.
• Develop application break fixes for critical product defects and create scripts to correct data issues.
• Serve as a technical and functional advisor for one or more key assigned accounts.
• Contribute to knowledge-sharing methodologies, diagnostic tools, and process improvements.
• Participate in a 24x7x365 support organization, including flexible hours, evenings, weekends, and holidays as needed.

Requirements

• Five or more years of all-round SAP experience with a focus on SAP Basis administration.
• System administration knowledge on at least two platforms: Linux, Solaris, AIX, HP-UX, or Windows.
• Working knowledge of databases such as Oracle, MS-SQL, DB2, Sybase, or SAP HANA.
• Expertise in SAP HANA architecture, installation, upgrades, performance tuning, and system migration.
• Experience with SLT installation, database sizing, and database performance optimization.
• Fluency in English, with fluency in a second language preferred.

Nice to have

• SAP certification(s).
• S/4HANA full life-cycle implementation experience.
• Bachelor's degree in Computer Science or a related field (or equivalent experience).
• Experience with global implementations or country-specific solutions.
• Consulting background.

Benefits and work setup

Remote position based in Brazil. The organization supports thousands of enterprise clients globally and offers a collaborative culture focused on professional growth and meaningful work.